So with Rogers soon unveiling their 'Extreme Plus' service they're pushing newer DOCSIS 3.0 modems on customers.
I received a letter from Rogers telling me to take my old DOCSIS 2.0 modem into a rogers store to exchange it for a new modem AT NO CHARGE. The letter claims after August 7th my current modem won't work.
HOWEVER my modem is a 3rd party modem (a linksys). I purchased this modem from staples years ago. I bought it for the specific purpose of using it with rogers. It has worked fine for years with the rogers service.
So i bring in my modem to the store today to get the upgrade. I'm denied at the store counter because it's a 3rd party modem. He says there's nothing he can do, but i can speak to someone at Rogers over the phone. The person on the phone says the same thing, so i ask to be escalated to someone in customer relations (i REALLY don't appreciate having my time wasted being told to come in to exchange my modem for a new one and then being denied).
Eventually after a long hold someone on the other end of the phone tells me not to worry, my current 3rd party modem will work fine on the new network. I ask him to confirm 100% that it will and he does.
So when I get home I do a bit of research and it seems that the new 'Extreme Plus' modems are using DOCSIS 3.0. So how can my DOCSIS 2.0 modem continue to work on their network?
I'm concerned the Rogers rep just told me that to get me off their backs....
I received a letter from Rogers telling me to take my old DOCSIS 2.0 modem into a rogers store to exchange it for a new modem AT NO CHARGE. The letter claims after August 7th my current modem won't work.
HOWEVER my modem is a 3rd party modem (a linksys). I purchased this modem from staples years ago. I bought it for the specific purpose of using it with rogers. It has worked fine for years with the rogers service.
So i bring in my modem to the store today to get the upgrade. I'm denied at the store counter because it's a 3rd party modem. He says there's nothing he can do, but i can speak to someone at Rogers over the phone. The person on the phone says the same thing, so i ask to be escalated to someone in customer relations (i REALLY don't appreciate having my time wasted being told to come in to exchange my modem for a new one and then being denied).
Eventually after a long hold someone on the other end of the phone tells me not to worry, my current 3rd party modem will work fine on the new network. I ask him to confirm 100% that it will and he does.
So when I get home I do a bit of research and it seems that the new 'Extreme Plus' modems are using DOCSIS 3.0. So how can my DOCSIS 2.0 modem continue to work on their network?
I'm concerned the Rogers rep just told me that to get me off their backs....
