Your Apple TV is not authorized to play this content

22093 Views 25 Replies 10 Participants Last post by meall, Feb 25, 2008

G-Mo

Discussion Starter · Feb 17, 2008

Tried renting my first movie from Apple TV today... it's about 60% downloaded and I decided to start watching it... when I select Play Apple TV attempts to Authorize and then informs me:

Your Apple TV is not authorized to play this content.

I checked Settings -> General -> iTunes Store and I am set for Location: United States and logged in with my U.S. iTunes account... ??? I tried logging out and logging back in, but no luck!!

Anyone else seen this in their Apple TV? Anyone know how to fix it? I want to watch my movie!!!?

1 - 20 of 26 Posts

fjnmusic

· #2 · Feb 17, 2008

You are in Canada, are you not? As far as I know, the only things you can download are from the Canadian iTune store. That means you're stuck with old NHL games and Corner Gas at the moment.

Podcasts are free and international, however. You can also watch movie trailers and 30 second previews of TV shows on American networks to your heart's content from the US iTunes store.

G-Mo

Discussion Starter · #3 · Feb 17, 2008

fjnmusic said:
You are in Canada, are you not? As far as I know, the only things you can download are from the Canadian iTune store. That means you're stuck with old NHL games and Corner Gas at the moment.

Podcasts are free and international, however. You can also watch movie trailers and 30 second previews of TV shows on American networks to your heart's content from the US iTunes store.

I have a U.S. iTunes Account as I mentioned in my original posting! And this is about Rentals not purchasing... ???!

RobOnt

· #4 · Feb 17, 2008

G-Mo said:
I have a U.S. iTunes Account as I mentioned in my original posting! And this is about Rentals not purchasing... ???!

Yes but unless you are tunneling to a US IP address you my friend are showing up as Canadian to them and are SOL

G-Mo

Discussion Starter · #5 · Feb 17, 2008

RobOnt said:
Yes but unless you are tunneling to a US IP address you my friend are showing up as Canadian to them and are SOL

Ummm... nope! Unfortunately you are completely wrong! I already buy stuff in iTunes with my U.S. account (think about it -- would Apple lock out U.S. travelers from purchasing stuff in iTunes while abroad) and it IS possible to have a U.S. account and rent movies here in Canada without tunneling a U.S. IP address... there are others in this forum who already do it, and I have seen it done at my friends place -- so, you should probably research your answer before posting incorrect information!!

RobOnt

· #6 · Feb 17, 2008

G-Mo said:
Ummm... nope! Unfortunately you are completely wrong! I already buy stuff in iTunes with my U.S. account (think about it -- would Apple lock out U.S. travelers from purchasing stuff in iTunes while abroad) and it IS possible to have a U.S. account and rent movies here in Canada without tunneling a U.S. IP address... there are others in this forum who already do it, and I have seen it done at my friends place -- so, you should probably research your answer before posting incorrect information!!

I have because I do it... If I tunnel to one of my US servers and purchase from there it works, use my local IP and it doesn't... So I must be dreaming and it's something else that's affecting it....

keebler27

· #7 · Feb 17, 2008

RobOnt said:
I have because I do it... If I tunnel to one of my US servers and purchase from there it works, use my local IP and it doesn't... So I must be dreaming and it's something else that's affecting it....

this is interesting b/c i've watched a few without doing any tunneling. i've watched the 1st 15 minutes of invasion and it's good to go so far.

i doubt this will do anything, but maybe restart? would that do anything?
maybe repair permissions...maybe something went awry in itunes? i'm probably wrong, but you never know.

i know one thing....it's going to be a bad thing for me when they have rentals here in Canada.

cheers,
Keebler

teeterboy3

· #8 · Feb 18, 2008

I had 3 movies that I rented this way (US iTunes Gift Card) and had been waiting for the AppleTV update to try the movies on there. So when the update dropped finally imagine my upset when I got the same message.

But then I remembered the last time I was trying to do something when the AppleTV was updating (for some reason whether it was the update or the fact that I had switched the iTunes account all the content was being copied over again), that there was so much network traffic that the connection to the iTunes store (required for the verification) must have timed out. Because after about 3 tries, logging in and out of the iTunes account on the AppleTV, for some reason the movie authorized fine and I was able to watch one of the three start to finish.

The only thing I can suggest is log in and out of the account on the AppleTV and make sure there isn't a lot of content copying over at the same time.

I will post again when we get time to watch the next one.

G-Mo said:
Tried renting my first movie from Apple TV today... it's about 60% downloaded and I decided to start watching it... when I select Play Apple TV attempts to Authorize and then informs me:

Your Apple TV is not authorized to play this content.

I checked Settings -> General -> iTunes Store and I am set for Location: United States and logged in with my U.S. iTunes account... ??? I tried logging out and logging back in, but no luck!!

Anyone else seen this in their Apple TV? Anyone know how to fix it? I want to watch my movie!!!?

See less See more

G-Mo

Discussion Starter · #9 · Feb 18, 2008

Fixed it!

Did a full factory restore on the Apple TV, re-authorized Apple TV with my computer and my U.S. iTunes store account, did the software update and now it works! Awesome... I lost the rental I had downloaded, but...

No IP Address tunneling and I am watching a rented movie!

keebler27

· #10 · Feb 18, 2008

G-Mo said:
Fixed it!

Did a full factory restore on the Apple TV, re-authorized Apple TV with my computer and my U.S. iTunes store account, did the software update and now it works! Awesome... I lost the rental I had downloaded, but...

No IP Address tunneling and I am watching a rented movie!

good stuff.

out of curiosity, i bought my us itunes card through ebay and a few weeks later got an email from ebay saying they pulled the guy's selling rights etc... couldn't explain more b/c of privacy issues - any of you experience the same thing?

cheers,
Keebler

teeterboy3

· #11 · Feb 18, 2008

The person I bought from in eBay, I've bought both from and both worked perfectly fine. I would think once you have bought something in iTunes, meaning the card has verified and redeemed fine, it's done and over with.

RISCHead

· #12 · Feb 19, 2008

I found that the US address state field is now qualified with the full state name and you need to select it from the drop down in iTunes and revalidate it.
After that, all purchases worked fine. This seems to have happened with the last update.

CaptainCode

· #13 · Feb 22, 2008

So can you use the gift card on the Apple TV itself or do you have to rent through iTunes on the computer and then transfer it over?

fjnmusic

· #14 · Feb 23, 2008 (Edited)

keebler27 said:
good stuff.

out of curiosity, i bought my us itunes card through ebay and a few weeks later got an email from ebay saying they pulled the guy's selling rights etc... couldn't explain more b/c of privacy issues - any of you experience the same thing?

cheers,
Keebler

Big Brother is watching you.

chas_m

· #15 · Feb 23, 2008

I'm afraid RobOnt jumped to conclusions and posted incorrect info.

If you have a US iTunes account, you can indeed rent movies and watch them here in Canada. I am doing precisely that now (well obviously I'm not watching the film just now, but I've downloaded it and will watch it shortly).

fjnmusic

· #16 · Feb 23, 2008

So how does one go about getting a US iTunes account?

Wikkyd

· #17 · Feb 24, 2008

fjnmusic said:
So how does one go about getting a US iTunes account?

What you'll need:
- American iTunes Store gift card
- e-mail address not already registered with an iTunes store.
- An American address. iTunes knows when you're screwing around with it so make the address somewhat legit or use one from an old magazine.

Open up iTunes and head the iTunes Store, changing it to the US store (at the very bottom is a dropdown list where you can do this.) Along the right side there's a menu; you'll want to select the "Redeem" option.
Type in your gift card's code and redeem it. At this point the iTunes Store will want your e-mail and an American address. Type in the e-mail address you wish to use and whatever US address you found.

After you've submitted everything you'll have yourself a nice and shiny loaded US store account.

G-Mo

Discussion Starter · #18 · Feb 24, 2008

chas_m said:
I'm afraid RobOnt jumped to conclusions and posted incorrect info.

If you have a US iTunes account, you can indeed rent movies and watch them here in Canada. I am doing precisely that now (well obviously I'm not watching the film just now, but I've downloaded it and will watch it shortly).

Gee, thanks Chaz... That was resolved over a week ago, but welcome to the party... Better late than never, eh!!?

meall

· #19 · Feb 24, 2008

Wikkyd said:
What you'll need:
- American iTunes Store gift card
- e-mail address not already registered with an iTunes store.
- An American address. iTunes knows when you're screwing around with it so make the address somewhat legit or use one from an old magazine.

Open up iTunes and head the iTunes Store, changing it to the US store (at the very bottom is a dropdown list where you can do this.) Along the right side there's a menu; you'll want to select the "Redeem" option.
Type in your gift card's code and redeem it. At this point the iTunes Store will want your e-mail and an American address. Type in the e-mail address you wish to use and whatever US address you found.

After you've submitted everything you'll have yourself a nice and shiny loaded US store account.

I'm trying this, but what do y'ou fill in when asked for credit card information in iTunes? I've tried opening a US Paypal account but... No luck there too.

G-Mo

Discussion Starter · #20 · Feb 24, 2008

meall said:
I'm trying this, but what do y'ou fill in when asked for credit card information in iTunes? I've tried opening a US Paypal account but... No luck there too.

If you follow Wikkyd's instructions above you don't need to provide credit card information... If you are redeeming a gift card no credit card is required.

1 - 20 of 26 Posts

This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.