First, I still love my Mac hardware.
However, Apple is a bunch o' [email protected]@rds when it comes to after sales support. My eMac is now just barely over three months old and I had a problem yesterday that I could not fix. My Internet access and email died...with no explanation. I called Rogers for help cuz I thought it was their fault. But they said it wasn't because they could ping everyone else in my building...except me.
Long-story short, when I called Apple to see if they could help me...this obnoxious @ss in tech support flat-out refused to help me because I was beyond my three months phone support period (by TWO frickin' days)!!!!!
He just kept babbling on about how I should buy Apple Care for $250 dollars and that I should just try reinstalling Jaguar or some other complicated bullsh!t.
I cannot believe them!!!
The one and only time I have ever needed a guide-through from Apple and they brushed me aside like I was a horrible disease. Sh!t...and I thought Microsoft was bad at support! Apple is 100-times worse!!!!!!!

However, Apple is a bunch o' [email protected]@rds when it comes to after sales support. My eMac is now just barely over three months old and I had a problem yesterday that I could not fix. My Internet access and email died...with no explanation. I called Rogers for help cuz I thought it was their fault. But they said it wasn't because they could ping everyone else in my building...except me.
Long-story short, when I called Apple to see if they could help me...this obnoxious @ss in tech support flat-out refused to help me because I was beyond my three months phone support period (by TWO frickin' days)!!!!!
He just kept babbling on about how I should buy Apple Care for $250 dollars and that I should just try reinstalling Jaguar or some other complicated bullsh!t.
The one and only time I have ever needed a guide-through from Apple and they brushed me aside like I was a horrible disease. Sh!t...and I thought Microsoft was bad at support! Apple is 100-times worse!!!!!!!