My wife just bought a Black MacBook and the display has now crack for no apparent reason. Such cases have been popping up all over the internet and they all seem to be associated with the MacBook. I truly believe there is a design flaw in this computer. The display seems to crack for no reason or under normal wear and tare that every laptop I have ever used has handle perfectly fine. Apple wants me to pay them almost the full cost of the computer itself to get it fix and I refuse. they claim to have no knowledge of other complaints pertaining to this matter though I know many other people have in-fact complained and are taking them to small claims court. It is also suspicious that the only locked forums on this board pertain to this very defect. I would like to hear more of your stories and perhaps group together in order to address apple as a group rather than individuals. I have set up and e-mail account for this purpose and ask that anyone who has had this problem or knows someone who has this problem to contact me. I would like your story, who you have contacted at apple and when, if the problem was resolve, case number if applicable and your computer serial number to see if maybe I can tell if these computer are from a similar lot. I know this is weird and I don't like to give out information to strangers either but I believe we will have more power as a group. I DON'T want your SSN, date of birth etc. just your story pertaining to this problem and if you are uncomfortable just me a way to contact you and we can talk. The email address is:
[email protected]
thank you all in advance.
-Mike
Could I see your engineering and design certifications please?I truly believe there is a design flaw in this computer.
I just googled and there are a lot of cases like this so its not like apple can say its user error...its all over the web.At what rate? Apple sells millions of MacBooks. I've been using, servicing, and selling Macs for many, many years. To say "there is a design flaw" based on personal experiences and a google search is pretty arrogant.I just googled and there are a lot of cases like this so its not like apple can say its user error...its all over the web.
Totally 100% wrong. I worked for an engineering firm and we designed and built custom control centers for robotic and automated manufacturing stations. Part of that was installing 'bare' LCD panels into the systems, they are very delicate when not encased. So an LCD that cracks from say a light twisting motion or pressure is very possible. This could happen if they've sealed it with too tight a tolerance in the lid assembly on the MB, or maybe they got a weak batch in the mix.Screens just crack? No sirree.
At what rate does it become unacceptable? And why would you consider this as not being a design flaw? Portables need to be built to take a bit of abuse and if they can't then it's a design flaw without a doubt. There are a lot of users with this same issue on the apple forums. If you have been servicing Apple machines for a while then you might remember a situation where some things did "just crack" .. remember the first gen of Cubes?At what rate? Apple sells millions of MacBooks. I've been using, servicing, and selling Macs for many, many years. To say "there is a design flaw" based on personal experiences and a google search is pretty arrogant.
I've head all the stories. "It just happened!". Bologna! It doesn't just happen.
Batteries melt down? You betcha!
Motherboards have a design flaw? Absolutely.
Screens just crack? No sirree.
What we have here is a case of "I did something wrong, but don't want to admit it, so I'm going to blame someone else."
When it gets identified as a design flaw, and not as user carelessness.At what rate does it become unacceptable?
Because I've never seen proof that this "just happens". It always ends up being "well, I twisted it a bit, but it should be able to handle it" or "it got sandwiched between two book in my bag a little too tight".And why would you consider this as not being a design flaw?
Why do portables need to be built to take abuse? Because users can't be careful with their equipment? If you feel that your machine needs to be able to handle abuse, buy a Panasonic ToughBook.Portables need to be built to take a bit of abuse and if they can't then it's a design flaw without a doubt. There are a lot of users with this same issue on the apple forums.
The Cubes cracking issue was a design issue, and it happened in A LOT of cubes. Not just a few. This "MacBook Screen Cracking" issue is extremely rare.If you have been servicing Apple machines for a while then you might remember a situation where some things did "just crack" .. remember the first gen of Cubes?
Considered crack. In almost all (99%) of cases, the outer side of the LCD panel does not feel cracked, but it is on the inside.Mine didn't even crack , the lcd INSIDE just broke?
thread should read.
I'm a complete ass and i broke my LDC in my macbook and now i have no one else to blame but apple. because god forbid i blame myself because that just wouldnt be right.
LDC's shouldnt crack when you put pressure on them, they just shouldnt.
Whoops!~
LMFAO. :lmao:Ok you're calling someone else an ass yet cant even get "LCD" right. You called it an LDC twice. Its a "liquid crystal display", not a "learning dissability condition"
I hope you realize that those with positive experiences don't feel the need to post about it, yet those with negative experiences feel the need to spam message boards about their negative experience multiple times over. If everyone with a MacBook posted their positive experience at the same rate as a handful of bitchy MacBook owners with cracked LCD displays, the negatives would be drowned out and subsequently ignored. The handful reports on a few mesage boards on cracked LCD's doesn't prove a design flaw.By the way, it is a flaw or there wouldnt be so many people complaining about it.
