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Discussion Starter · #1 ·
Well, Scotiabank decided they are now doing browser checks and are blocking Safari, even though it works just fine.

BTW, if you use Safari Enhancer to change Safari's User Agent to MSIE, it works just fine. Although, that is very dangerous - it sends the message that we all use MSIE, and in the future, they may implement something that only works with MSIE. So, if you use that, be sure to send them email as well.

I have sent them two emails - one to their contact address on their web page, and another to the ombudsman. I suggest all Scotiabank customers do the same.
 

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Discussion Starter · #2 ·
You missed my point. I was happily using Safari with Scotiabank for months.

They just started blocking it for no reason. Safari works just fine! They didn't have to do anything extra to "support" it.

That is not acceptable, IMHO.
 

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trevor 10.2 wrote:

Royal Bank only recently began working with Safari, like in the last three weeks.

-

i've been using safari for the royal bank since safari first came out. no problems here!
 

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Discussion Starter · #4 ·
FYI, I just got a letter saying Scotiabank is now testing Safari 1.0

It still frustrates me why they felt the need to block it. Banks and anyone else should be designing for open stanards and letting any browser access. I understand completely wanting to have a disclaimer with recommended browsers, but I don't feel they should block all others.
 

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Safari is still reasonably new, it will take a while for sites to become Safari savvy, the Royal Bank only recently began working with Safari, like in the last three weeks.
 

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Darnit. ScotiaOnline worked for me, like, two days ago... now it's no-go. :mad:

Called up their customer service line, spoke to a very pleasant Theresa, who put me in the queue to speak to their "internet banking specialists".

20 minutes later, (and Theresa was very consciencious - she checked in several times to be sure that I did, indeed, want to wait), she came back to say their web-guys were very busy, and did I want them to call me back.

So. Sitting here waiting for a callback. Maybe all my fellow Mac-heads are tying up the lines? Get that feedback in there!

M.
 

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I've noticed this too. Very frustrating, to say the least. I'm going to do my part and contact Scotia.
 

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:mad: :mad:

I dunno what to say - besides - Misère!!

What is the reasoning behind that? Have they any explanation?? Instead of posting a small note about why they might be suspending work with Safari, they do this! This is such a drag... 1st Future Shop, now my online banking. Do they not make enough $$ to pay so developers to take care of the issue they have? :mad: How brutal.

Wonder if they'll accept the fact that I can no longer pay my visa bill?


H!
 

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On the phone now with them...

Corporate IT rat bastards must be sucking at the green teat of Redmond.

Very nice "help" person on the other side of the phone, but she keeps trying to get me to use IE. I've explained 3 times that IE is a discontinued product, and not to be trusted.

I've also explained to her that I don't demand that ScotiaBank gets rid of all its P.C.'s and go Linux or Mac, and they should not tell me how to run my business.

There is a 1-800 number on the website. Call and give them your opinion. The more calls and complaints they get, the more likely they will stop "testing" and allow Safari back.

Mind you, my Royal account works fine with Safari
 

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I have found that threatening to transfer ALL your accounts is one way to get their attantion, although you may have to actually do this in the final analysis. I did this with TD, and when they would not discontinue a service charge for a service I did not want (e.g., the return of cancelled checks), I started to transfer my mortgage, RRSP, Visa and savings account to CIBC, who were more than willing to have my business. When they realized what was taking place, a VP from TO called me and asked if I would reconsider this drastic move. I said no, but since he had the courtesy (intelligence?) to call personally, I would leave my checking account with TD, just so long as they took back the unwanted service charge. They did, but I remained at CIBC with the rest of my banking needs. The VP actually sent me a Christmas card the following two years, but I am still with CIBC with a TD checking account.......and no service charges on anything at CIBC.
 

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Dr. G., I <u>would</u> transfer my accounts, but I think Scotiabank would be just as happy to see my massive debtload removed from their books... ;)

M
 

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Cuba your "massive debt load" is just what they want on their books .....its how they manage to stay in business :) Its the reason for their existance.

I posted a private message to Hayesk on the lines of Dr G's and advised Hayesk to vote with his wallet.

Its time that the IT people at banks have to realize that Customer Service is the reason for their existance and not their shallow egos. Safari does work for EasyWeb and always has Having been with Canada Trust (Waterloo Trust ) for 60 years does give me some clout and I am amazed how much crap they hand out to the kids coming along
 

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I might just make that call...
 

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Just spoke with a fellow from Scotiabank who called me back - he's one of the internet support people. One of the first things he said was "I want you to know, I"m a Mac user myself."
Nice to know we're "on the inside" :D

They are testing Safari and do intend to support it (no timeframe though). He did acknowledge that Scotiabank could have done this differently, rather than have Safari users just suddenly not be able to access the site.

Silly me - I should have asked what changes they made that cause this "incompatibility", as the site doesn't appear to be different (and still comes up as a secure link if I enable MSIE identification in the Safari debug menu).

Perhaps all they added was a "browser detect" script?

M.
 

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CubaMark, so long as you have not declared being bankrupt, personal debt is what helps keep the banks afloat in profits. Carrying your debt is fine, so long as you are paying interest and have some prospects of paying off the loan at some point...........or have enough assets to cover the loan should you default. This is why CIBC welcomed me with open arms -- I brought loans and assets to their bank.
 

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Scotiabank has been encouraging users to use Internet Explorer for months. Hopefully there are enough Mac users willing to complain. I'm going to do just that today. By the way the speed of the new Netscape is way fast. I think it loads many pages as fast or faster than Safari. Try It.
 

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Here is the response from Scotia Bank Canada:

Response from Scotia Bank:
Thank you for contacting us. In regard to your inquiry about the web browser mentioned in your email, our Internet specialists have informed us that the Safari browser was removed from web services due to security reasons. Because Safari on the Macintosh system is an unsecure browser on ScotiaMcleod Direct Investing's website, it is not recommended for usage while viewing your brokerage account information online. It may be possible for third parties to view your brokerage account information online.
Please note that our technical department is available to answer any questions you have regarding the above stated issue about internet browsers, it is suggested that if you have any further questions about browser capabilities to contact our Technical Support Department at 1-800-472-6842 and an Internet Specialist Representative will be glad to answer any questions you may have.

This was taken from MacNN's web site.

Now my question to all of you is, if Safari is not safe to use for banking on Scotia's site because it lacks security, should we all use IE and other browsers at other banks such as TD?
 

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Discussion Starter · #18 ·
Heh heh, that was me that posted on MacNN. I'm not ready to jump ship just yet. Since they do provide a MacOS X compatible solution - this is much better than the days when they had that stupid proprietary Entrust client.

In my letter to them I voiced my concern that IE on MacOS X will not be supported forever, and that they should support open web standards so that they can serve all of their online customers.

I will stay with Scotiabank as long as I can use MacOS X - but I do hope that Safari support comes soon, as IE will not work on MacOS X forever.
 

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Personally I am pissed at Scotica Bank and all these other banks and companies. I just put in a nice little rant to them explaining that they are there to serve us and not the other way around!

I have been pressured time and time again by the bank to open up my business to account to a money master account for higher saving becuase it's free for me. Well if I use it online that is as the using it through a teller is a $5.00 charge.

As well I could use an ATM machine but since they never set my card up to access the high interest savings account I am stuck. Well I could use a PC or use Internet Explorer, but realistically why should I be forced by them because their designers cannot build a proper standard web site or use standard certificates??

I am sick, not only with banks, but with all companies that refuse to support something that is not Windows Internet Explorer specific. While I hate Bell Canada because of all the politics inside, they are forced to be w3c compliant from the first page you load at bell.ca all they way through to the back end to their shopping system and more.

They test their comliancy on Mac, PC, and Linux based machines to ensure they work properly for everyone. I refuse to give my money to any company that will not recognize my choice of a computer (or browser) because the market share is too small or them to be bothered with it. Lame excuse.

Just becuase I.E. renders and decodes HTML like crap and more easily than standards based coding does not give these companies the right to not follow standards.

You drive on a highway because certain safety standards were put into place to ensure all cars and trucks that are produced no matter who the manufacturer is because of the way the delivery system was put into place, which in this case is the highway. They are all the same. Anyone who lives in the GTA can testify to this with the constant put back of opening of Highway 407 across the top of the city because so many things to allow it to pass were not in place.

The same should be for these big companies that treat us like money over people. The delivery system should all be the same. It should not matter what vehicle we use to get there, we should all have access to the same features and abilities and not be disabled because we use a different system!

Rant done!
 
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