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Discussion Starter · #1 ·
I just finished cleaning up after a shocking explosion of safety glass from my 1 year old Kitchen Aid refrigerator and thought I would share the story as a warning to others.

The piece of glass was about 30” x 15” and 1/8” thick. I had removed it from the fridge to clean with soap and water in the kitchen sink. Yes, I had let it come to room temperature before putting any water on it, and was careful not to scratch or bump it.

Regardless, after rinsing I lifted it by the sides and was about to dry it when it exploded in my hands, military ordinance style, spraying chunks and shards of safety glass as far as 17 feet. It might have gone further, but there was a wall at the 17th foot mark.

I had bare arms and legs at the time and I have so far counted 7 cuts and nicks from flying glass. My clothes were full of glass. Not only did it make a loud bang when it exploded, it flew with surprising force. During clean-up, I found one shard-like piece lodged through the shell of an egg in a slightly open carton of eggs (about a foot from ground zero).

Luckily the resident teen was in residence to rescue me, barefooted and bleeding, from a wide sea of glass. Holy S**t.

I’ve learned my lesson. I’m not exactly sure why it happened, but guess that it was just the fact that I lifted it near each end and not having a third hand, did not support it in the middle. Even though it didn’t seem to be curving, it must have been greatly stressed to explode with that kind of energy.

I may get a piece of plexi-glass to replace the glass bomb instead of replacing it in-kind. If I replace it in-kind, I’ll clean it in place next time....very, very carefully.



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· peek-a-boo
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Holy crap. Glad you're ok. I have taken out my "safety glass" items out of my fridge many many times, and I don't even wait for it to come to room temperature. (though I don't immediately run hot water over it)

Wonder if it was somehow defective.
 

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Good grief!!!! Thanks for sharing this ... and so happy to read that the results of your experience were not any worse than they were, or could have been.

Our fridges are old, with metal shelving ... I think we'll stay with such!!
 

· }<-('o')-
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Discussion Starter · #4 ·
Holy crap. Glad you're ok. I have taken out my "safety glass" items out of my fridge many many times, and I don't even wait for it to come to room temperature. (though I don't immediately run hot water over it)

Wonder if it was somehow defective.
Thanks gt. I have to wonder if it was defective too. There is a "Technical Service Bulletin" on the KItchenAid site associated with that specific part, but I can't seem to open the link to it. I'll call KitchenAid on Monday when they are open and ask.
 

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Glad you are OK but safety glass should not break into shards. Small pieces yes but they should not be sharp. Sounds like the glass came from China and was simply plate glass in disguise. Contact the manufacturer and make sure they are aware of the problem. If Canada had any sort of strong consumer advocates office I would say contact them too.
 

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Glad you are OK but safety glass should not break into shards. Small pieces yes but they should not be sharp. Sounds like the glass came from China and was simply plate glass in disguise. Contact the manufacturer and make sure they are aware of the problem. If Canada had any sort of strong consumer advocates office I would say contact them too.
The picture in the first post is pretty characteristic of broken tempered safety glass. It's designed to break into small pieces, rather than larger and sharper shards. The granules of broken safety glass aren't necessarily dull, but you can't get impaled by them either.
 

· Tritium Glow
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Glad you're ok KC. You should definitely follow up on this.
 

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KC that's terrible! Glad you're alright. I've seen safety glass break and shatter into crumbs, but never fire out like that. And I also wash the glass shelves in my fridge directly under hot water without worrying about acclimatizing them.
 

· R.I.P. Marc - 01/29/2022
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Yeah, bet they would make a killer omelet.
:eek::eek::eek:XX)

An amazing tale of caution and luck that you were not hurt. Paix, mon amie.
 

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A pretty scary and frightening episode KC4 and quite common according to a local all brand appliance repair shop.

Tempered glass is normally exceedingly strong and it can't even be cut of drilled, but a scratch or a nick on its toughened surface becomes it Achilles' heel.

Once it's inflicted, any stress can cause it to actually implode, which may seem like an explosion, but the small bits don't usually cut or do very much damage. But one's eyes are sure vulnerable!!

Actually it normally won't shatter when struck even with a hammer or with extreme heat changes, but a scratch or nick or a hit it with a pointed hammer or pick and its instant pieces. That's how the break-in car thiefs break in often using a sharpened sparkplug sometimes on a handle to shatter the side window.

PS: Your computer display is probably using a tempered glass cover of some type, so take care of it as well. ;)

We also have a 17 year old bottom freezer Kitchen Aid refrigerator with it's many glass shelves that is still serving us well.
 

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Discussion Starter · #15 ·
Cool SilastIal glass pm-r. I think I've seen it used in a couple installations.


Update on the saga of the exploding shelf:

KitchenAid/Whirlpool Parts Dept: Technical bulletin just describes size of part. That will be $130 plus shipping for replacement.
Me: I don't think so. Can I speak to Customer Service please.
Customer service: The technical bulletin says that they have increased the thickness of the glass for replacement parts. We are sorry about this, so we'll give you a 50% discount on the part.
Me: Thanks, that's better but not good enough....
Executive Offices, Special Case Manager: We are so sorry that you've had this terrible experience. We'll ship you out a new part, no charge. Would you like a damage claim form as well to cover any damage to your property?
Me: Thanks for the new part. No claim form necessary, but you might want to send a HAZMAT crew to install the new "safety" glass, and consider issuing a recall for any other appliances with the too thin exploding glass before more people are injured.
 

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Sweet Lord! that is amazing.. How many times have I/wife cleaned our fridge too ..
I always told my wife use cold water to clean it never hot to be safe..
but there must have been some pre existing stress to the glass only reason.. [ tempered glass is designed to handle one stressful experience and then the second explode .. ]

Thank God your able to recount and warn us.. I hope your wounds heal quickly..
this happened to us once with bowls the clear glass cooking kind.. then we placed it on the granite counter and bam!!! pasta explosion.

maybe you should phone the manufacture and ask for monetary compensation.. last week in the US a man settled for millions with pyrex bowls..
 

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Sweet Lord! that is amazing.. How many times have I/wife cleaned our fridge too ..
I always told my wife use cold water to clean it never hot to be safe..
but there must have been some pre existing stress to the glass only reason.. [ tempered glass is designed to handle one stressful experience and then the second explode .. ]

Thank God your able to recount and warn us.. I hope your wounds heal quickly..
this happened to us once with bowls the clear glass cooking kind.. then we placed it on the granite counter and bam!!! pasta explosion.

maybe you should phone the manufacture and ask for monetary compensation.. last week in the US a man settled for millions with pyrex bowls..
If I recall Pyrex was taken over by a Chinese outfit. They moved their manufacturing to China and their material source was nowhere close to the quality of the US made items. Lots of problems in recent years. Yet you can buy a scratched up old made in USA bowl and it still performs flawlessly.
 

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If I recall Pyrex was taken over by a Chinese outfit. They moved their manufacturing to China and their material source was nowhere close to the quality of the US made items. Lots of problems in recent years. Yet you can buy a scratched up old made in USA bowl and it still performs flawlessly.
It's still American owned, but some (definitely not all) manufacturing is done in Asia. The brand is owned by World Kitchen, which was a division of Corning, Inc. until 1998.

They changed the composition of the glass from borosilicate to inferior tempered soda-lime glass around the same time. The new stuff is still good, but the old stuff was fantastic.
 
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