I'm not saying support is not there, Most Trade Printers and Service Bureaus we work with have 1 or 2 OSX Macs but jobs requiring them are not the majority...
This is not opinion or Logic... It is what they tell me...
As a service provider, I have to be ahead of the curve so I can answer the needs of my clients... but I spent considerilble time with ID1, ID1.5 and ID2 with little or no return in the way of Client file... Now that might just be our client base...
I also spent time learning OS X 10.1.3 through 10.1.5...
and then Jag and now I'm reading everything I can about Panther.... I'm not really complaining about that, I know I will be ahead when my client make the move..... But I have no indication that they are...
Whether OS X is superior or not is opinion... and I respect yours... but I have never had many of the alleged problems with OS9 that I read about...
Configured properly and maintained OS9.1 or 9.2 runs stable and reliable... as did 8.5 befroe that and 7.5 before that.... {For their time...}
In my experience, Users with problem systems usually spend a great deal of time installing anything and everything they can get their hands on and little time worrying about the consecuences...
Logically, Mississauga, I agree with you, there is little to be gained in hanging on to old technology be it for love or fear... However the new stuff needs to work first.... without the wholesale replacement of existing hardware and also be inviting....
You are correct... Fear is holding a lot of users back....
Berating them for that fear is hardly going to win them over...