New 2.8ghz iMac Fresh out of the box... and one dead pixel

Don't let them brush you off. For only one dead pixel they'll probably really fight you.

This is why I prefer to buy at brick and mortar resellers or even the Apple Store itself - causing a stink in person is much more effective.

if need be i'll take it to the apple store and make a huge stink. I'm not letting this one go lightly

I'd be surprised if they let you exchange it. It's not even close to what their guidelines are in order for you to return it.

IronMac said:

I'd be surprised if they let you exchange it. It's not even close to what their guidelines are in order for you to return it.

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Agreed.

I can't imagine getting upset over 1 dead pixel, either...

Does the dead pixel actually really bother you, or does the principle of the matter of receiving a product with a slight defect bother you?

Lars said:

Agreed.

I can't imagine getting upset over 1 dead pixel, either...

Does the dead pixel actually really bother you, or does the principle of the matter of receiving a product with a slight defect bother you?

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What is the largest number of dead pixels you have accepted on a brand new LCD or computer?

HowEver said:

What is the largest number of dead pixels you have accepted on a brand new LCD or computer?

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I haven't owned an LCD in a long time, but my LCD at work which I have to stare at 6 days a week has 2 in the center. Hasn't bothered me yet.

If the place you purchase an LCD from has a no dead pixel guarantee (or the manufacturer does), then by all means, return it for a perfect one. But when you're dealing with Apple, whom requires at least 6 defective pixels clumped together, I just don't see the effort being worth your time when you'll probably lose your fight.. not unless it really bugs the hell out of you in terms of noticing it while you play or work. (Which of course in the OP's case, it might.)

Well i'm happy to announce I'm getting a new one shipped to me, =) :clap: No screaming yelling or using a very pissed voice just 25mins of my time.

I was totally expecting to have to scream my head off at about 10 people I'm glad i don't have to worry about that!

tizerfish said:

Well i'm happy to announce I'm getting a new one shipped to me, =) :clap: No screaming yelling or using a very pissed voice just 25mins of my time.

I was totally expecting to have to scream my head off at about 10 people I'm glad i don't have to worry about that!

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Nice. I really love Apple sometimes for that. Say goodbye to your iMac as it is sent off on it's journey to the Refurb Section of the Apple store. Hopefully they correct the dead pixel before reselling it to another customer.

MACinist said:

Hopefully they correct the dead pixel before reselling it to another customer.

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Doubt it.. it's dead, not stuck.. not really much can be done about that. Some people don't mind em... I can't stand em..

Glad it worked out for ya tizerfish.

That's great to hear, man, congrats. Hopefully you get a flawless system this time around.

As for the complaining about one or two dead pixels... if you shell out 2000+ for a computer, it better come perfect.

I had a laptop with a dead pixel once... just massaged the screen gently for a couple of seconds and it disappeared.

my last powerbook had a pixel almost center stuck to bright blue.

Man I hated that.

I noticed 4 dead pixels on a 24 inch at the Apple store in Peabody Ma. Surprised they had it on the floor. It was obvious and I don't blame you for wanting a new one. Mine arrives today and since seeing the dead pixels I've been wondering if mine will have them.

I had a stuck pixel as well on my Powerbook, did the massaging trick to get it back. With the new iMac there's no way you getting at the screen easily. The glass seems quite thick and very solid.

If your afraid of dead pixels and Apple has a strict policy on the amount of dead pixels one can have on the screen before they consider exchanging it, you can always buy your imac or macbook at future shop, or bestbuy. There not as strict when it comes to dead pixels, they'll exchange it.

If you were 6 months down the road with a dead pixel you may have had a bit more trouble returning. But fresh out of the box, I'd have guessed they'd take care of you how they did. Apple's good for that.

I had a stuck pixel on a previous iMac out of the box, called apple and they said there was nothing they could do given that it is only 1 pixel. After a few days I never noticed it again. Picked up a new 24" iMac this afternoon and happy to report no dead pixels.

dead pixel

Lars said:

Agreed.

I can't imagine getting upset over 1 dead pixel, either...

Does the dead pixel actually really bother you, or does the principle of the matter of receiving a product with a slight defect bother you?

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You also mention that you stare at a dead pixel at work... well if my boss gave me a dead pixel lcd it would'nt bother me either, but when you plunk down your own money for your own personal machine, your idea's about what is and isn't acceptable change
Personally I'd much rather have a scratch or dent in the casing than a dead pixel

Principal said:

Personally I'd much rather have a scratch or dent in the casing than a dead pixel

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Don't know about that with me. It would depend on the colour of the dead pixel. You can sometimes blend them in quite well with different wallpaper. A small dent could mean massive internal problems down the road. Scratches....depends.