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http://www.joelonsoftware.com/news/20030115.html

Joel Spolsky talks about an interesting case of what happens when you measure performance against a specific metric (in Dell's case, having no inventory on hand); your employees will optimize against that metric and only that metric (i.e., other aspects of your business will suffer as a result).
 

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Finally, someone gives Dell a tongue lashing they deserve.

Their support is horrible and worse than running with the bulls...

I recently had to install a 3rd party device in a client's DELL box and DELL support wasn't - if u catch the double entendre.

If DELL spent less time making u push buttons to get support and spewing out id #'s and actually helped you with your problem, they might actually get somewhere.

It's generic White Boxes for my clients, where the BIOS is free to roam and the support is right in the manual.
 
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