Many of you should have read my little fiasco with Apple about a week ago, when they shipped me my brand new 17" PowerBook in a box without styrofoam inside..... the computer was left inside rattling like a chatterbox. They gave me a ton of bull**** saying that I couldn't return it, blah blah blah.
After dealing with Apple Canada, they agreed to replace the unit free of charge. Then.. another series of problems came up. They overcharged my credit account, charged me shipping again (I knew this was coming), luckily I checked my credit card company, and I only authorized them for the right amount.... Called them again this morning, solved the issue after 30 minutes of long (and I mean looooong) conversations.
My order has now shipped, once again, through FedEx express post. In light of all my sufferings, they have agreed to compensate the following: no charge shipping, to and from the factory, and a $200 rebate.
I'm not buying Apple products online anymore. If I am going to buy Apple products in the future, I will buy from a store. I had to buy online as part of my discount plan, and man... nothing but bad experiences!
Just wanted to let you all know, you don't have to put up with corporate bull****. As long as you stand firm, put your arguments forth, and have a speakerphone on your phone (long waiting times), you'll eventually see justice be done.
Hoooooray for my new PowerBook. It should be arriving in a day or two.
Thanks for listening!
-Phil
After dealing with Apple Canada, they agreed to replace the unit free of charge. Then.. another series of problems came up. They overcharged my credit account, charged me shipping again (I knew this was coming), luckily I checked my credit card company, and I only authorized them for the right amount.... Called them again this morning, solved the issue after 30 minutes of long (and I mean looooong) conversations.
My order has now shipped, once again, through FedEx express post. In light of all my sufferings, they have agreed to compensate the following: no charge shipping, to and from the factory, and a $200 rebate.
I'm not buying Apple products online anymore. If I am going to buy Apple products in the future, I will buy from a store. I had to buy online as part of my discount plan, and man... nothing but bad experiences!
Just wanted to let you all know, you don't have to put up with corporate bull****. As long as you stand firm, put your arguments forth, and have a speakerphone on your phone (long waiting times), you'll eventually see justice be done.
Hoooooray for my new PowerBook. It should be arriving in a day or two.
Thanks for listening!
-Phil