I met someone that was a manager in a call centre for a US carrier based in the Cambridge ON area I believe. When I asked why they were located up here, she said one word: "accents". Americans refuse to deal with someone who sounds 'foreign' to them. She said that she's even been accused herself of having an 'accent' and her speaking voice was as WASPy sounding as you can get.I find it weird that the call center for Apple is in Canada...although the call center for T-Mobile and such is in Kingston.