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I just changed my order with Apple Canada, and I again discussed the subject of the "Improve Your Image" offer with the Apple Store. (ending July 10) The discrepancy is that the Apple web page states- "buy any Mac and get a free printer", as does the ordering sequence... you choose the options you want with your Powermac, push the "continue" button, and are allowed to add the Canon printer. BUT! When you finally complete your order, and download the rebate pdf form, you see that the form does not list a Powermac as being one of the eligible machines for that printer offer.
I spent nearly an hour today with Apple Canada, tried to reach their rebate department (got a machine, not a real person), and finally had an Apple Store rep speak to his supervisor. The bottom line is, they are aware of the discrepancy, and cannot guarantee that the rebate will come through for Powermac purchases!! I mentioned that this is the second time I'd called about this matter, and that the first rep told me that, despite the rebate form wording, Powermacs were included. But now they weren't so sure.
When I mentioned that this will affect many more people than just myself, they said they would deal with it on a case by case basis. So, if you bought a Powermac from the online Apple Canada Store, and you added the free Canon printer offer to your order, you need to call in and express concern about the rebate form discrepancy. Make it clear that you were baited by the "any Mac" wording, and are concerned by the downloadable pdf rebate wording that contradicts the offer.
Don't be surprised to see the "any Mac" wording change on Apple's web site after the fuss I created on the phone today. Or, better yet, perhaps they'll change the pdf form to include "any Mac" as being eligible.
Sorry for the long post, but it seems rather important. I don't want any of us to be stuck with a $149.00 printer that we thought was free.
-GW
I spent nearly an hour today with Apple Canada, tried to reach their rebate department (got a machine, not a real person), and finally had an Apple Store rep speak to his supervisor. The bottom line is, they are aware of the discrepancy, and cannot guarantee that the rebate will come through for Powermac purchases!! I mentioned that this is the second time I'd called about this matter, and that the first rep told me that, despite the rebate form wording, Powermacs were included. But now they weren't so sure.
When I mentioned that this will affect many more people than just myself, they said they would deal with it on a case by case basis. So, if you bought a Powermac from the online Apple Canada Store, and you added the free Canon printer offer to your order, you need to call in and express concern about the rebate form discrepancy. Make it clear that you were baited by the "any Mac" wording, and are concerned by the downloadable pdf rebate wording that contradicts the offer.
Don't be surprised to see the "any Mac" wording change on Apple's web site after the fuss I created on the phone today. Or, better yet, perhaps they'll change the pdf form to include "any Mac" as being eligible.
Sorry for the long post, but it seems rather important. I don't want any of us to be stuck with a $149.00 printer that we thought was free.
-GW
