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I work as a graphic designer for a very large, well known city -( Hint- many Canadians love to hate it and they are currently having an inquiry regarding computer leasing). They are trying to put a case together to remove our Macs and replace them with PC's because of course $$$ and because of course - everyone else uses PC and the Novell Groupwise doesn't want to support us Macs. We have never - needless to say had any support from our IT guys.
I need good ammunition to retaliate. Any of you who can supply some good info - it would be much appreciated. :(
 

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Apple has this pdf linked on its site... it's a one-sheet article from August, 2003, reprinted from ComputerWorld magazine, called "Mac Myths and IT" by Michael Gartenberg.

Here's a link to a page full of links to articles on the topic.

It all essentially comes down to these points:

- virus downtime on Macs = Zero.
- System security = High
- Application availability = massive, especially now with Unix apps.
- Support costs = a fraction of Windows, which also means fewer tech support bodies required.

As for Novell Groupwise, what about this article from April of 2003, and according to the Novell Website, there is a version of GroupWise coming out for Linux this month. Given how close Linux and Unix are, I'd be very surprised if this weren't also available for OS X very shortly. In the meantime, over at Version Tracker a search for Novell will turn up the ProSoft NetWare client, which at least will give you access across volumes...

M
 

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That is soooo pathetic. The MFS scam cost the tax payers of Toronto an extra $50 million for leasing piece of crap wintel machines and keeping Dash Domi in hair gel.

You might argue based on the actual needs of the graphics artists rather than the needs of the network adminstrators.
Here is the Mother of All Mac Justification sites. Full of useful ammunition. Let's hope it doesn't fall on Dell ears.
 

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Hmmm scarry isn't it? IT people are like some of the big Unions in Canada in the PC industry. When they feel threatened about their jobs they act BIG TIME. Ever try going to a big corporation and telling the big boss that if he changed those 3000 PC's for Macs he could save $300,000 in IT spending per year? Meanwhile the 100+ IT people who are on staff would be waiting at your car to kill you.
 

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Here's the thing in a nutshell.

It is proposing to replace a product line with another.
They are justifying it on the basis of cost, but since that isn't a sure-fire argument, they back it up by citing some technical reason, which almost certainly can be overcome.

The big question:

The City of [secret big city] is considering a purchase/support decision that will affect it's overall operational cost structure and the quality and productivity of it's work.

Productivity is user-dependent. People are more efficient when they have the right tools for the job. All indications are that with regard to this decision, these particular users are more productive on Macs.

Support is the IT department's niche. They don't run the software users use, don't care about the efficiency of the users, and get paid for managing problems.

To IT efficiency is measured by how support is run, not how users get work done. They simply want to make their jobs easier, while insuring they will be needed to maintain the platform that needs the most time, training, and operational expense (read: salaries) to maintain.

So, the question becomes:
Does the City of [major metro area in major province] prefer to do less work, less productively, in order to give more control to a handful of self-interested experts, who may have other plans (think 'proposals to spend more taxpayer money on pet projects designed to entrench their lifetime employment') that are thwarted by the pesky example of stuff that just works without costing a bunch of money in support?

Or is Quality Job Number One at [big city formerly saddled with well-known idiot for mayor; now mercifully retired] and therefore the best solution is to use the actual software that does the actual work around there run by the actual users who are expert at getting work done as fast and efficiently as possible?

Conspiracy Theory #1: IT want to propose at the next review to compare MS with Linux on system-wide x86 hardware to "save money". Identified problem: some users aren't on said hardware. Although cost-benefit analysis favors one over the other depending on who you talk to, the big insight is that costs must be comparable; otherwise it would be a no-brainer.

Since the costs are at least similar, switching to LInux has the advantage of transferring most of the computing budget from expensive software vendors to the operating budget of the IT department and it's staff. Please note who wins in this scenario.

How to thwart this scenario (if it really exists; conspiracy theories are notoriously speculative): Don't. But explain to IT that Macs interact even easier with Linux than with Microsoft. Tell them that they might even be able to sneak a few new powerbooks into the budget for the UNIX geeks within the IT staff to play with.

If you think the IT department is very Windows-centric (check to see whether they're all MSIE grads who fear open-source as a threat to their jobs), then mention that if they take your Macs away you are going to actively lobby any idiot politician on council that Linux and Sun Java Platform alternatives be considered at every review of IT for the next 20 years, with a special emphasis on how many IT guys they could lay off to reduce operating budgets, unless they leave you alone.

In any case: although there's a risk in creating a wider debate, where bean counters who know nothing get too much air time, remember that you work in a political environment. Try to find out who is behind the proposal, and lobby an appropriately sympathetic politically-connected person to act in your best interest. Don't be afraid to call on supportive, interested parties, such as local vendors or Apple themselves. Keep in mind that if you're losing, there's no downside into creating a wider debate.

[ February 10, 2004, 12:32 PM: Message edited by: gordguide ]
 

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i think you should probably start looking for a better job...

gordguide, our well known idiot mayor retired recently.
 

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Why don't you go along to the local meetings the mayor of said big city has around the city these days. If we could egt enough people from the Mac community to go along and keep buggin him about it he might at least get someone to look into it.
I'd go and cheer along a Mac guy!
 

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Groupwise is crap.

Imagine me trying to market the much superior FirstClass as an alternative. (Cross-platform of course.) It was like hitting the brick wall with the CIO covering his butt.

It came down to the saying in IT:

"No one ever got fired for buying IBM/Cisco/Exchange/etc..."
 

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The City archives are sticking with a MAc system and- they just bought a G5.
The Gartner reports on cost of ownership are excellent as well.

Gartner flat says it's a "breach of fiduciary duty" to switch a Mac based organization to PC citing ROI, lower productivity and loss of key staff who are unable to perform their duties correctly.

Also point out to the IT types there are alternatives to "all new" - an intelligant restructuring of existing resources in combination with upgrades and some new equipment can triple productivity for a very reasonable cost.

Lots here

http://138.202.192.14/~trembath/smon/tco.html

http://lowendmac.com/lab/03/0305.html

http://ecosystems.wcp.muohio.edu/studentresearch/coralecology02/gardner/articles/macandwindows.pdf

http://homepages.bw.edu/~rfowler/macsandpcs.html

BTW I've sent a summary of this thread to David Miller directly. :D

[ February 10, 2004, 12:16 AM: Message edited by: MacDoc ]
 
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