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Discussion Starter · #1 ·
My poor wife was having problems sending out her email, so she contacted our hosting company, which in turn pointed their finger at Telus. So after a few minutes waiting, the Telus high speed tech support person got on the line. He told her to delete her Mailboxes in Mac's Mail program, re-enter the info and then wait a few minutes, because the inbox messages should reappear. Well guess what, they didn't! You know why, because she has the account setting the retrieve the mail off the server and delete in a week. (we had problems in the past filling up the email account) So, in a nutshell she lost all her incoming and sent mail.:mad:

Does anyone know how to retrieve these "deleted" messages. The trash has not been emptied.
Should our hosting company for mail and website have a backup?

Also, the problems was the wireless modem from Telus crapped out and there wasn't enough upload speed. A new one is coming in 5 business days.
 

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Also, the problems was the wireless modem from Telus crapped out and there wasn't enough upload speed. A new one is coming in 5 business days.

Been awhile since I used Mail and I'm not using a Mac at the moment so will let others deal with retrieval issue. Obviously the more you use the computer the less chance there is to salvage.

As to Telus backing up. Almost certainly, but getting them to help you out here may be next to impossible.

Have you tried accessing your account through webmail (www.teleus.net>webmail) to see if some of the incoming messages are there? Your sent messages were stored in Mail of course.
 

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Does anyone know how to retrieve these "deleted" messages. The trash has not been emptied.
Assuming you're talking about the Trash in Mail (not the Trash on your dock)... all of your messages should be in Trash - simply move them to the proper folders.

If Telus told you to move your Mailboxes from within the Finder (in /Library/Mail/Mailboxes ) to the Trash, then likewise, make sure Mail is not running and move 'em back to the Library. Launch Mail, all should be fine.

CAVEAT: In the latter case, I'd suggest making a copy of the Mailboxes (i.e., the "Mail" folder that contains them) and keep it safe while trying to restore -better safe than sorry.

M
 

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Discussion Starter · #4 ·
When the Mail box folder is deleted via going to Mailbox in the menu bar and selecting Delete..., nothing shows up in the Trash can.

But, there is some hope, I did a SuperDuper backup in June, so not all 3763 messages are missing. (It's my wife's business account)
 
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