I had to use Applecare twice in my long line of Macintoshs.
First, a processor died in my dual processor Mac (1GHz - first version). Seems there was a bad batch 'o processors.
3 days down time. Used my Powerbook in the meantime.
Second, the battery in my iPod wasn't lasting as long as it should. 1 day to get the box to ship the iPod back, 1 day at Apple Canada to verify the problem, 2 days to get a brand new iPod from Cupertino.
That's it.
I've enjoyed excellent service and uptime from my Apple products.
John
First, a processor died in my dual processor Mac (1GHz - first version). Seems there was a bad batch 'o processors.
3 days down time. Used my Powerbook in the meantime.
Second, the battery in my iPod wasn't lasting as long as it should. 1 day to get the box to ship the iPod back, 1 day at Apple Canada to verify the problem, 2 days to get a brand new iPod from Cupertino.
That's it.
I've enjoyed excellent service and uptime from my Apple products.
John
