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Discussion Starter · #1 ·
My iBook 500mghz has given me nothing but grief since I bought it. The last warranty claim I had reached my limit and complained to Apple's customer care dept. They decided,( after much complaining) that after 2 logic boards, a faulty CD-rom tray, and power pack I should keep it. But when the screen display blacked out if you opened it beyond 90 degrees they finally agreed I had a lemon. I was ready to put a Compaq label on it!
They have replaced it and with a new 700 series!!
The staff at the Apple office in Markham (which is where I had them ship it to as I am on the road) were very helpful. They helped me transfer all my files and where very professional and polite. A special thanks to Pauline, Sean and Ben!!
I guess if you keep on them they will give the service.
NOW I am a happy iBook owner! :D
p.s. I still think microsoft sucks!
 

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Discussion Starter · #6 ·
I am shocked that a melted keyboard would not be covered under warranty, after all the thing is designed to go to sleep is it not?
I have insurance on the iBook incase it "fell" into a tub or something!!
;)
This one is working much better and I think many years of production from it are to come.
I squeaked and they (finally) came through.
 
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