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Internet (and thus data) is a utility, similar to hydro or gas. You wouldn't expect your hydro or gas company to tell you how you've used either, would you?
If my bill suddenly spiked, but my usage didn't change accordingly, I absolutely would expect them to prove that I used it. You can't just tell someone they owe you money if you can't prove it.
 

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So lets say they say.. you used 1 gig of Netflix on the 15th. You say.. no I didn't.

Or they say.. you used 1 gig on the 15th. You say.. no I didn't.

You are at the same point.. your word against theirs. They take off the charge either way.
No, they don't take the charges off. With my old plan, our household regularly used just under the bandwidth cap. Except for those few months where we blew 30 to 50% past the cap and got charged the maximum overage. Looking day by day, there were certain days with enormous spikes in usage...for no good reason. Either we had a rouge program downloading like mad OR their records were wrong. They insist their records were right. Our usage was back to normal so there was no evidence of a rouge. Basically a Catch-22.

Oh, and their 'records' are pretty poor. It normally took 2 days to update the website with usage stats. So, today the 24th, I'd be able to find out what they recorded as my usage for the 22nd. Anytime there is a batch process like that, there is the possibility of posting the batch job twice and I'm convinced that happened. Of course, I could never prove it.

Also, internet traffic does not go by hostname. DNS is a separate processes. Good luck tying ip info to actual use. ISPs give you access to the Internet.. not access to each site.
Reverse DNS

Craig
 

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No, they don't take the charges off. With my old plan, our household regularly used just under the bandwidth cap. Except for those few months where we blew 30 to 50% past the cap and got charged the maximum overage. Looking day by day, there were certain days with enormous spikes in usage...for no good reason. Either we had a rouge program downloading like mad OR their records were wrong. They insist their records were right. Our usage was back to normal so there was no evidence of a rouge. Basically a Catch-22.

Oh, and their 'records' are pretty poor. It normally took 2 days to update the website with usage stats. So, today the 24th, I'd be able to find out what they recorded as my usage for the 22nd. Anytime there is a batch process like that, there is the possibility of posting the batch job twice and I'm convinced that happened. Of course, I could never prove it.



Reverse DNS

Craig
I am not defending the records they keep. I believe it can be much better. I am just saying, good records of data use is as good as records of where the data is going. If they can say to you, yesterday between 6 and 7, you used 10 gigs, that is good enough. Were it goes is your problem, not theirs.

Even with reverse DNS, given complicated CDN setups and all the ad networks, you don't always get an easy service name.
 

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Data usage pro works well. Compared its measurement to my provider it is nearly exactly what they charge me for. Tells you both wifi and cell data usage.
 

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Got this text message today;

Rogers Alert: You have reached 80% of your data plan allowance. Additional charges will apply for exceeding your allowance in this invoice period.
 

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Got this text message today;

Rogers Alert: You have reached 80% of your data plan allowance. Additional charges will apply for exceeding your allowance in this invoice period.


Huh...???? They're charging you for exceeding your allowance when there's still 20% left??? No wonder they make so much money. :D

Oh right, sorry, it's IF you exceed your limit you'll get charged. Nice to get a warning.
 

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Discussion Starter #48
Got this text message today;

Rogers Alert: You have reached 80% of your data plan allowance. Additional charges will apply for exceeding your allowance in this invoice period.
I've seen that for my home internet BUT never got that for my cellular. I actually feel like calling back to complain about it.

it at least would have got me to inquire about what I was doing for such an overage. Again, the overage was totally out of normal pattern and exceeded my limit by near 50%. No trust in Rogers. none.

I did cut some services recently so I'm happy for that.

BTW, glad this thread is still going!

H!
 
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