Cracked Macbook

1891 Views 13 Replies 8 Participants Last post by Darien Red Sox, Jun 21, 2010

samibubbles

Discussion Starter · Jun 16, 2010

I noticed a crack on the bottom half of my macbook yesterday. I am not sure when or how it happened, which is a concern in itself, but not one that concerns anything but my own sanity... The crack is peeling, and is to the right of the mousepad. Unfortunately, it is right below where my right wrist rests while I am typing, so I am sure it will peel off completely if not fixed pronto. Can anyone suggest the best course of action? Simple Krazy Glue? Or send it in? If it is outside of the original purchasing warranty does anyone know if it is an easy (read: inexpensive) fix?

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John Clay

· #2 · Jun 16, 2010

How long ago did you purchase the computer?

If memory serves, Apple is covering this repair up to three years after purchase, regardless of AppleCare coverage.

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samibubbles

Discussion Starter · #3 · Jun 16, 2010

I am not exactly sure when I bought it. I am 98% sure it hasn't been 3 years yet, but I don't know if/ where I have my receipt... will they be able to look up that information, do you know?

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John Clay

· #4 · Jun 16, 2010

If you don't have your receipt, Apple can look it up in their database. If you'd like, I can look up the estimated date of purchase as well (PM me the serial if you want me to do that).

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samibubbles

Discussion Starter · #5 · Jun 16, 2010

Stupid Question?

This may be (ok... I'm sure it is) a stupid question... and it is a two-part-stupid-question....
a) how do I PM?
b) where do I find the Serial #?
First day on ehmac.ca...not my first day on a mac....
Thanks for all of your help!

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John Clay

· #6 · Jun 16, 2010

Click on the username beside each person's post, and you have the option to send them a private message.

The serial number can be found in the About this Mac window (Apple menu -> About this Mac), then click on the More Info button. It'll be the second line from the bottom.

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hayesk

· #7 · Jun 16, 2010

This is a known issue. It happened to mine, my wife's, and my coworkers. As John said, Apple will fix it.

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i-rui

· #8 · Jun 16, 2010

if you're close to an apple store you can make an appointment for them to have a look at it (and potentially fix it). if they do repair it you're looking at a couple of days turn around (usually)

Apple Canada - Apple Retail Store - Genius Bar

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jamesB

· #9 · Jun 16, 2010

John Clay said:
The serial number can be found in the About this Mac window (Apple menu -> About this Mac), then click on the More Info button. It'll be the second line from the bottom.

I also discovered somewhere, that you can gain quick access to the serial number by clicking on the Apple->About this Mac->then click twice on The version number, (right under the large black "Mac OS X" label.
Until I found this I always used the method John Clay suggested.

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med8or

· #10 · Jun 17, 2010

I had mine repaired. Although I was within my warranty, the apple store rep said as long as it didn't look like it was caused by mistreatment, they'd repair it, even out of warranty.

Mine was repaired while I waited (and had lunch = 2hours).

J

i-rui said:
if you're close to an apple store you can make an appointment for them to have a look at it (and potentially fix it). if they do repair it you're looking at a couple of days turn around (usually)

Apple Canada - Apple Retail Store - Genius Bar

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samibubbles

Discussion Starter · #11 · Jun 18, 2010

Thanks everyone, for your help on this one. I am actually heading to Vancouver for the weekend and I have an appointment at the Genius Bar on Saturday, so as long as they have the part in stock... I should have it fixed while I am there.

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samibubbles

Discussion Starter · #12 · Jun 20, 2010

Apple store fixed it when the store was PACKED in twenty minutes, for free! No questions asked. I love Mac.

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chas_m

· #13 · Jun 20, 2010

Thanks for the follow-up, and of course we're all glad to hear it worked out perfectly for you! Apple Rocks!

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Darien Red Sox

· #14 · Jun 21, 2010

Apple always takes good care of its customers, I brought my sisters laptop in last Thursday after work to have the track pad fixed under Apple Care. They had the computer fixed and ready the next morning at opening and even cleaned it for us, it looks like new!

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