Not everyone gets their unit replaced that easily.What does the crack look like? I wish my CoreDuo machine developed a crack so I can get a Core2Duo....
I exchanged my crackbook for a new imac (paid the difference). No more crackbook. :clap: No product worth 1249 + tax should break with normal use - especially so soon (7months) after purchase. No, it did not take a genius to identify a pre-existing product flaw for them to replace the machine.Not everyone gets their unit replaced that easily.
They didn't hesitate in my case either. I got the sense that they knew about the problem already; probably received instructions from their managers to fix or replace if a customer brings in a problem macbook. Apple had issues with their logicboards a few years ago in their portables. They got sued, and started replacing logicboards at their cost. Maybe they've learned a thing or two, and thats why they're fixing the units.I also have a black Macbook with a crack near the right top side of the palm rest. In fact, a small sliver of plastic completely detached itself from the top case. Made an appointment earlier today and dropped in to see a genius at the Carrefour Laval location.
As soon as I showed them the laptop, without hesitation, they ordered a replacement part. I also have Applecare but did not expect them to replace my Core Duo with a new model.
Very relieved to know that they will replace the top case but I asked if they would have replaced it free of charge if I did not have Applecare. They informed me that chances are I would have had to pay $200 for the part.
I believe you are SOL, since your apple care already expired. I don't think apple is going to fix it, if your not covered by apple care.I just discovered my first gen white macbook has this problem as well. Glad I came across this post, because I assumed I was SOL considering my Applecare expired 3 months ago.
This is a quote from The Apple Store website, note the part about the "polycarbonate case".I've had two Blackbooks, neither has had this problem (they are metal, so I'm not sure HOW they could have this problem?).
Actually from reading his post, chas_m has had 2 Black MacBooks that he thought were "metal"Um, do you *have* a black MacBook, and thought it was metal?
Yes I do have a BlackBook (typing on it right now actually), and yes I thought it was poly- or urethane-coated metal. It seems more "solid" to me than the plastic-coated white MacBooks. We had one that had been scratched deeply by a nail in our store once (bottom of the machine) and it looked metallic underneath the coating, so I think that's what I was drawing from when I said that. Or it could have just been a brainfart, it was late.Um, do you *have* a black MacBook, and thought it was metal?
wow. i made an appointment for friday, and hopefully the guys at the genius bar don't give me the same trouble. i'm worried that they'll turn me away--which could be trouble as i am trying to sell it now that i have my MBP.I had the same problem with my 1st gen MacBook. At first they weren't going to repair it, but then the Genius said that they could replace the palm rest/keyboard assembly under the discolouration issue that plagued the 1st gens. He also advised to be careful about how I picked it up, not to pressure on those areas. The thin standoffs on the top of the screen put pressure on the thin plastic (or polycarbonate) edge of the palm rest. So far it has been fine since (about 8 months?).