Canadian Mac Forums at ehMac banner

1 - 3 of 3 Posts

·
Registered
Joined
·
604 Posts
Discussion Starter · #1 ·
LOVE the new look for the forum!
My sister (not tech savvy at all), her husband just passed away. He had the 2013 Mac Air set up with his ID, hadn't upgraded his laptop from OS X Mavericks. I can't get into his ID because it asks to verify with a text code, and she cancelled his phone. How do I help her change to her ID so she can access the App Store?
It's weird. She can access the App Store on her iPhone with her own ID. But not on the laptop.
Help!
Thanks. /Michael.
 

·
Premium Member
Joined
·
15,605 Posts
How do I help her change to her ID so she can access the App Store?

Call Apple Canada customer support for some help and to get things sorted out and all necessary details transferred.

Be prepared that they will probably require some supporting documentation or proof which I imagine you would appreciate.


- Patrick
=======
 

·
Registered
Joined
·
604 Posts
Discussion Starter · #3 ·
Call Apple Canada customer support for some help and to get things sorted out and all necessary details transferred.

Be prepared that they will probably require some supporting documentation or proof which I imagine you would appreciate.


- Patrick
=======
Grateful for your reply, I'll give it a go. /M.
 
1 - 3 of 3 Posts
Top