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Carbon Computing – Apple Service Technicians (ACDT & ACPT)

JOB DESCRIPTION AND QUALIFICATIONS

RESPONSIBILITIES

  • Computer service, consulting and troubleshooting at both depot and client sites including but not limited to: diagnosis/repair; hardware replacement/repair, computer and network setup and/or installations focusing on all Apple computer products and related hardware/software and the current Macintosh OS:
  • Telephone and face-to-face support and response to client inquiries and client communication regarding status of equipment;
  • Sales responsibilities insomuch as they relate to service contracts, billing of service hours; and recommendations regarding hardware & software upgrades;
  • Paperwork and administration related to the above including creation of client records, Create, track and close repairs in GSX (Global Service Exchange), create invoices for service and related products and filing of same.

QUALIFICATIONS

  • Apple desktop/portable and OS or ACTC certifications required
  • 4 - 6 years of experience with Apple products and in-depth Knowledge of Mac OS X (and earlier) essential
  • Familiarity of Office/DTP/iApps
  • Good problem solving abilities
  • Excellent communication, interpersonal and organizational skills
  • Valid drivers license an asset

HOURS:

Monday to Friday, 9am to 6pm (possibly weekends)

COMPENSATION:

Salary commensurate with experience

Please send resumes to [email protected]
 
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