Not cool @ all. Just about 1 week ago, I was furious about a lack of cust.service with my provider. I get a call from a prospective client (who knows to get a hold of me via phone) who told me that the email was bounced back. I decide to call again (on Sat night) and finally get someone.
The bottom line is that ISP and domain renewal are very separate and distinct - even when your ISP did all the registration in the beginning. Why would I renew webspace and not my domain name?
Oh well... 24-48 hrs before I'm back up. In the mean time, likely missed out on key emails... not pleased at all.