To cut to the chase, I think the article is essentially correct. Apple owners I know have become much more cynical and to a degree wary of Apple, its products, and its policy on releasing too much new software/hardware, too often and too expensive. Jaguar/Panther and iBook G3/G4 are just two examples. The quality issue with the Powerbook 15" G4 is not helping. For the life of me, I do not understand how Apple can do so well with the 12.1" and the 17" and bomb so badly on the 15". It boggles the mind.