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Premium Member
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Discussion Starter · #1 ·
I have to bring in my work machine, 5K iMac. I am having some issues with the screen. Will have image retention in less then a minute. Not sure if that is the screen or the logic board/gpu. It is a real pain to bring it in because as I mentioned it is my work machine. Thankfully I still have my rMBP at home I can use while it is gone for service. The question I have is does Apple do repairs on site at Apple stores or do machines always get sent away for hardware issues?

Trying to get an idea of how long I will be working on a severely downgraded system.
 

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Premium Member
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17,774 Posts
Been a very long time since I had all the issues with my original eMac. At that time WestWorld did repairs on site, and on one occasion even ordered parts and scheduled the repair so my wife could drop it off and pick it up a couple of hours later.

Not at all sure if that level of service is still available today.
 

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Mac Guru
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It's normally the third-party AASP's that do the onsite work on behalf of Apple's clients. Image retention is a display issue.
 
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