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Discussion Starter · #1 ·
i was on sympatico a long time ago, and i remember i couldn't use my .mac in mail, because apparently the port it was using was a security issue.. thus i cancelled and went with cogeco.

now i'm thinking about switching back because of ultra high speed.

did they fix that .mac issue thing? are there ehmacers using sympatico AND .mac?
moreover, any bell expressvu users out there too? how's the HD programming?
 

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Sympatico blocks port 25 in order to try to prevent you from using an SMTP other than theirs, to prevent the use of rogue SMTPs (see http://www.cutedgesystems.com/software/PostfixEnabler/) I do not use .Mac but the issue usually requires a server that is set up on a different port. My personal domain is set up password-validated on 8080 and this gets by both Sympatico and Rogers. Also using SSL does the job. I think, but do not know for sure, that .Mac addressed this some time ago.
 

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i was on sympatico a long time ago, and i remember i couldn't use my .mac in mail, because apparently the port it was using was a security issue.. thus i cancelled and went with cogeco.

now i'm thinking about switching back because of ultra high speed.

did they fix that .mac issue thing? are there ehmacers using sympatico AND .mac?
moreover, any bell expressvu users out there too? how's the HD programming?
I had the same problem all you need to do is change the SMTP port assignment.

# Click on Mail – Preferences – Accounts
# Click to select your .Mac account
# Click on Account Information – Server Settings
# In the Server port field, replace 25 with 587
# Click OK and close the Preferences window

That should do it!
 

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I don't have a .mac account, but I have used mail with port 25, port 587, and have no problems using my gmail account with Mail.app, as I'm sure many here can attest to.

It's not what you can do with Sympatico you have to worry about, it's customer service and the evil "Emily"!!!! :eek: :lmao:
 

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It seems I'm a "rare, all Bell" customer; every service is through Bell. As has been mentioned, port 587 is the ticket for SMTP options. While I read a lot of negative comments regarding their support, I've had nothing but exemplary service; 10+ years for cell, 2 years for internet and 2 months of satellite TV.

As far as I'm concerned, no one tops Bell for service and support for communications.
 

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I didn't mean to negate using Bell. I'm also a "rare all Bell" customer, and have been for 6 years. What I receive in service and products far outweighs any negative experiences with Emily and customers service.
 

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I agree, "Emily" drives me mad on many occasions. Luckily, haven't had to speak to her many times

Garf
 

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None of my ports are blocked. Entourage uses 25 with no problem with my dotmac account. Even if they did, you can just change it in the advanced settings. No need to change provider.

Get a router, don't install any sympatico software on your Mac (or your PC) and you should never have to call them. When you do, don't tell them you have a Mac or a router.
 

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sorry dont' mean to jump in and change the subject, but I was with Bell and after all the headachs with their high speed (not being high speed) and the runaround they gave me I had to switch to Rogers.
It was the best thing I did, I don't have any Bell products, cable, cell, phone and internet all with Rogers now for the last 7 years + and not one problem.
 

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Discussion Starter · #12 ·
sorry dont' mean to jump in and change the subject, but I was with Bell and after all the headachs with their high speed (not being high speed) and the runaround they gave me I had to switch to Rogers.
It was the best thing I did, I don't have any Bell products, cable, cell, phone and internet all with Rogers now for the last 7 years + and not one problem.
could you be more specific? i need to know all the pros and cons with these guys before i switch. what kind of runaround?
 

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it all started with me complaining about slow speeds, and they were telling me that it wasn't possible. Ok a few months later, I complained again. Did a speed test and told them that i'm basically getting dial up speeds while paying for high speed.
they promised to send someone over, which took about 3 weeks.
in the meantime they're telling me to try this try that...
So guy comes over, said it was a kinked wire outsided, they fixed that, but not my speed. Then they tell me it's a problem in the switching station. I ask when will that be fixed, couldn't get a straight answer.
About two months later, nothing was done, I complained again and the whole process basically started over again...I lost it!
I said dont you have any record of my complaints, guess what the answer was?
I told them to cancel my account....when I said that they promised to get me some answer and fix it. I said at this point I dont' care.
So about a month after I cancelled, they call me back to see if I want to come back. I mentioned my problems I had and they still didnt' have any record.
Anyway, that did it for me...so I switched to rogers, and moved everything else to them to get the discounts. I already had cable and cell phone, so I switched everything else.
I know a few people that have had problems with Bells support.

This is my two cents....you might have a better time with them. For me it didn't work.
 

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As I am in the country, DSL is my only option. I had a similar problem with speed and it turned out to be an inside telephone wire.

Everyone has their customer support issues. If I call Bell about my satellite, I know they will screw it up.

I was a Rogers/Cantel customer since 1988 and left last year because the service became so bad. The bills became cryptic and when I asked about them, I had voicemail shut off, or my number changed. It was crazy.
Customer support and service is one thing, but performance is another.

DSL can be tested over the phone by a Level 3 tech. They will tell you where the problem is. Seems like you didn't get that far.
 

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Whenever I try to connect to my parents wireless network, it's always a huge pain in the butt because it's not so obvious how to configure the PPPoe so that it has the correct password. My parents aren't good with that stuff so they leave the configuring to Bell; problem is, when you call Bell (at least in my province) and tell them that you are running a Mac, they just flat out say they don't support it, like an Applecare technician would at the very sound of the word "bootcamp".
 

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My phone line was fully tested. From all aspects and it came clean, or at least that was what they were telling me.
At this point I dont' care, i'm very happy with my service from Rogers.
 

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Whenever I try to connect to my parents wireless network, it's always a huge pain in the butt because it's not so obvious how to configure the PPPoe so that it has the correct password. My parents aren't good with that stuff so they leave the configuring to Bell; problem is, when you call Bell (at least in my province) and tell them that you are running a Mac, they just flat out say they don't support it, like an Applecare technician would at the very sound of the word "bootcamp".
That has not been my experience. In fact, the first time I had problems with Bell and told them that I was using a Mac they started to go through how to set up my PPPoe.
 
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