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TOTALLY UNACCEPTABLE QUALITY CONTROL FROM APPLE -- COMPLETELY EMBARRASSING. 
Apple should not be diddling around making YOU wait for what's THEIR fault -- don't give up until you've got a flawless machine in front of you. I've had some annoying experiences with Apple myself, but everything eventually worked out.
Demand nothing less than perfection from Apple -- you're paying top dollar. I'd even demand compensation for your lost productivity -- extra battery or something -- you've waited for your order long enough and now they've shorted you even further.
Apple should not be diddling around making YOU wait for what's THEIR fault -- don't give up until you've got a flawless machine in front of you. I've had some annoying experiences with Apple myself, but everything eventually worked out.
Demand nothing less than perfection from Apple -- you're paying top dollar. I'd even demand compensation for your lost productivity -- extra battery or something -- you've waited for your order long enough and now they've shorted you even further.
Here's a link to the suffering I had to go through. Happy ending though.
http://www.ehmac.com/cgi_bin/ultimatebb.cgi?ubb=get_topic&f=1&t=002042
I dealt with a quite helpful customer service representative at Apple Canada -- Stuart. Everything was depressing at the beginning, but if you keep at it and lay out the facts of the TRAUMA that you've suffered, things should go your way. You should definately consider getting AppleCare within the next year -- priceless. I still think ram or a battery would be a good appeasement for your case -- they owe you, and should desperately try to keep you as a customer. You bought a Ti 550 from Apple in the past, right? Demand a 12" PowerBook that does not WOBBLE (battery BETTER sit flush too), does not BURN you, does not have rubber pads on the screen bezel that don't sit flush with the case when closed.
The customer comes first -- that's YOU. Talk to a higher level within Apple Canada if you're not satisfied with the info they feed you tomorrow. Apple needs to get past 3% WORLD market share, and the customers are the ones who REALLY make it happen, showing their Macs to others, getting them to switch -- Apple had better keep current Mac customers satisfied or we'll see a reverse switch. Scary thought, but true. When one shells out so much for an Apple, it should be the fit and finish of a high-level BMW -- flawless and efficient.
Keep up the fight, it'll likely work out. Good luck.
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APPLE >>> I love my Dual 1.25GHz PowerMac (fw800).
http://www.ehmac.com/cgi_bin/ultimatebb.cgi?ubb=get_topic&f=1&t=002042
I dealt with a quite helpful customer service representative at Apple Canada -- Stuart. Everything was depressing at the beginning, but if you keep at it and lay out the facts of the TRAUMA that you've suffered, things should go your way. You should definately consider getting AppleCare within the next year -- priceless. I still think ram or a battery would be a good appeasement for your case -- they owe you, and should desperately try to keep you as a customer. You bought a Ti 550 from Apple in the past, right? Demand a 12" PowerBook that does not WOBBLE (battery BETTER sit flush too), does not BURN you, does not have rubber pads on the screen bezel that don't sit flush with the case when closed.
The customer comes first -- that's YOU. Talk to a higher level within Apple Canada if you're not satisfied with the info they feed you tomorrow. Apple needs to get past 3% WORLD market share, and the customers are the ones who REALLY make it happen, showing their Macs to others, getting them to switch -- Apple had better keep current Mac customers satisfied or we'll see a reverse switch. Scary thought, but true. When one shells out so much for an Apple, it should be the fit and finish of a high-level BMW -- flawless and efficient.
Keep up the fight, it'll likely work out. Good luck.
APPLE >>> I love my Dual 1.25GHz PowerMac (fw800).
I just want to keep this on record I guess. Well I got the Return Merchandise sticker which were MAILED (YES, US post $0.37 stamp from Austin TX it took 6 business days to reach me) on the morning of Fri, March 14. I call Fedex by 9:30 and they will not pick up the unit until Monday. On Monday, March 17 after Fedex picks up my scratched unit I call Apple and they will now release my replacement unit for "building" I guess that is what they mean by putting an Airport card in it. Expected ship date is the 20th and based on the first unit it will take a 4 business days to get here after it has shipped from California. I just got a message and there is another delay, the unit is now scheduled to ship on the 25 of March. I know that it is only another 5 days but the initial order was made Feb. 12! What is going on? Don't they want to sell computers?
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