Here's a link to the suffering I had to go through. Happy ending though.
http://www.ehmac.com/cgi_bin/ultimatebb.cgi?ubb=get_topic&f=1&t=002042
I dealt with a quite helpful customer service representative at Apple Canada -- Stuart. Everything was depressing at the beginning, but if you keep at it and lay out the facts of the TRAUMA that you've suffered, things should go your way. You should definately consider getting AppleCare within the next year -- priceless. I still think ram or a battery would be a good appeasement for your case -- they owe you, and should desperately try to keep you as a customer. You bought a Ti 550 from Apple in the past, right? Demand a 12" PowerBook that does not WOBBLE (battery BETTER sit flush too), does not BURN you, does not have rubber pads on the screen bezel that don't sit flush with the case when closed.
The customer comes first -- that's YOU. Talk to a higher level within Apple Canada if you're not satisfied with the info they feed you tomorrow. Apple needs to get past 3% WORLD market share, and the customers are the ones who REALLY make it happen, showing their Macs to others, getting them to switch -- Apple had better keep current Mac customers satisfied or we'll see a reverse switch. Scary thought, but true. When one shells out so much for an Apple, it should be the fit and finish of a high-level BMW -- flawless and efficient.
Keep up the fight, it'll likely work out. Good luck.
APPLE >>> I love my Dual 1.25GHz PowerMac (fw800).
