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frozen updates

  1. Mac, iPhone, iPad and iPod Help & Troubleshooting
    I'm trying to update iTunes 12.2 on my daughter's MacBook Pro (2012) in the App Store. It's about 1 GB. It just keeps sitting there, not downloading, still "calculating". It seems stuck. Any advice? The OS is still Sierra, too. Can't seem to update the OS. Oh, and she's eaten up the battery...
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