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Old Dec 31st, 1969, 07:00 PM   #1
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Old Jul 7th, 2003, 09:34 PM   #2
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I have an IMAC, purchased less than a year ago. I cannot seem to startup the computer.
It is running Jaguar 10.2 and I cannot seem to boot from the 10.2 Jaguar disk #1 ??
I try to boot normally and a multi-lingual message appears to say that I should re-boot by holding down the power button.
I have also tried re-booting while holding down the "C" key and it won't start up.

What suggestions does anyone out there have? I have tried many times but to no avail.
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Old Jul 7th, 2003, 09:54 PM   #3
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Hi Peter,

Very odd that you can't start up from CD-ROM via the "C" key. (Note that you can eject the CD by holding down the mouse button on startup, keep holding until the tray opens).

Have you tried (a) the Apple Hardware Test CD that came with the iMac, or (b) booting into "Single User Mode" by holding down Command-S until you see a bunch of scary text (then run the <font color="blue">/sbin/fsck -y</font> command.

M.
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Old Jul 7th, 2003, 11:49 PM   #4
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Hey Mark,
Thanks for your reply to my email.
I did try the hardware test CD and everything passed!
I then did the single user mode thing and several things were found and the volume was repaired and then it finished with 'bus error'
Then I tried to start up normally and still end up at the multi-lingual window....very frustrating at this point!
I had the OS 10.2 disk #1 in place and went into open disk utility where I was able to verify permissions and then I repaired permissions. I tried to verify the disk but said that it would not unmount because it was in use ??
Ah well.
Any additional suggestions??

Peter
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Old Jul 7th, 2003, 11:52 PM   #5
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You might want to try resetting the NVRAM. To do this, follow these instructions:

http://docs.info.apple.com/article.html?artnum=2238

This sometimes helps.

I'll keep an eye on your replies to see if there's something else you might try failing that.

- smw
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Old Jul 8th, 2003, 01:24 AM   #6
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Peter,

Rule #1 of troubleshooting your Mac. Unplug everything that didn't come in the box. If you have any USB hubs, Firewire devices, etc., disconnect it. Just the iMac, the keyboard and mouse - nothing else (heck, even disconnect any ethernet cables).

M.
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Old Jul 8th, 2003, 09:51 PM   #7
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That is precisely how everything was when I conducted the tests.
Nothing was connected..just the IMAC, keyboard and mouse.
Now what??

Peter
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Old Jul 9th, 2003, 02:23 PM   #8
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Peter,

I'm at a loss. The "bus error" reported after running fsck in single-user mode is very odd.

Since nothing else is plugged into your USB ports apart from the keyboard / mouse, and nothing in your firewire ports, then one might conclude it's an internal hardware problem.

I'd say... cart that puppy down to the shop.



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Old Jul 9th, 2003, 04:07 PM   #9
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Zis is very vierd yah?

Try booting from the hardware test again and you can tell it to loop the tests, as in run them multiple times. I forget exactly how to do this, I think you hold the option key when going to the testing area or something along those lines. I tried to search the KBase, Google (and a few other places) for the right button to push, but without luck.

I will get back to you on how to do it later.

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Old Jul 9th, 2003, 09:12 PM   #10
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The IMAC is now with an authorized Apple dealer and it is under warranty (less than 1 year old) so it won't cost anything.
They are going to do a full diagnostic on it. The guy there seemed to think that if there is no beeping when you hit the power up button than it is not likely going to be bad RAM, possibly a problem with the mother board?

Ah well..it is in the hospital now. I will wait to see what the verdict is.

Thanks for your suggestions.

Peter
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