Seeking a Genius (digital camera conflict) -
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Old Oct 9th, 2002, 02:05 PM   #1
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Okay, okay, I know you guys are sick to death of hearing about this, but I have to take one more kick at the can...

I have a conflict between my Canon PowerShot A40 and, it appears, the Internet Connect application.


Plug in Camera. Turn it on. Wait for ImageCapture to do its thing, which it doesn't. Manually launch ImageCapture: no cameras connected. Try iPhoto. same thing. Curse. Turn off camera and disconnect USB cable. Hmm. Menu-icons don't work. Modem, Airport, Volume and Clock are there, but do not respond to clicks. Curse. Logout and back in: no difference. reboot. Everything's fine again. Eventually discover that I can use Canon's ImageBrowser X to offload my pictures, but the menu-icon problems still occur. Launching Internet Connect manually results in endless spinning beachball.

Attempts to resolve:

- did a reboot / CMND-S / fsck (no problems, no help)
- found any preference I could related to Canon and Image Capture, deleted, reboot. No difference.
- ran Desktop Rebuilder X, rebooted, no difference.
- zapped PRAM. No difference
- reformatted CF card in camera and tried again. No difference.
- used a different CF card. No difference.
- plugged camera into USB hub instead of direct to port, no difference.
- camera works fine in OS 9.2.2
- reinstalled ImageCapture using Pacifist (great program). No difference.
- did a little dance to the gods of Mac. No difference.
- have been through all forums I can think of (Apple support, Apple discussions, Powershot support, Powershot user's forum). Nothing (and no helpful responses to my please for help).

At this point I'm guessing that the problem has to do with the Camera conflicting with the USB bus in some way... is the modem on the USB bus on these first-generation iBooks? Perhaps it's a camera-modem conflict (and Internet Connect is just a symptom)?

All of my other USB peripherals work fine: Canon scanner (classic only or VueScan in X), Macally iOptiJr mouse, LaCie CRD-RW, Targus 4-port powered USB hub...

At wit's end.... and willing to take one more round of suggestions...

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Old Oct 9th, 2002, 03:32 PM   #2
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Unfortunately I don't have a solution for you but what I would do is try to narrow down the culprit. At least then you could focus on resolving the problem.

Take your iBook to the camera retailer and try the same function with another demo model of the A40. If it doesn't work then you can focus on the iBook. If it does, try using your memory card in the demo camera. If that still works then you've got a bum camera and Canon will need to replace it because of a faulty ROM chip or whatever. If it's the memory card then that's easy.

Next, go to an Apple retailer and try your camera on other models of Macs. Try everything, iBooks, iMacs, Powermacs, and Powerbooks. If they all work then your last resort is to try to track down another person in your area that has the same model iBook as you. See if your Mac shop can help you with that, or try here on ehmac or another Halifax area MUG.

Through process of elimination you should be able to figure out what the offending device is. If, after all your comparisons, it's only your computer that's effected then the only thing you can do to eliminate any possible software problem is to completely reformat and reinstall your operating systems. Then, after all this, if it still doesn't work (but it does on another identical iBook) I would get on the phone with Apple and see if they have any suggestions based on what you've concluded; Which is that you have a hardware problem. I assume you're not under warranty anymore so it will cost you money at this point.

Sorry I couldn't be more helpful, but diagnosis is half the battle.

Good luck,
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Old Oct 9th, 2002, 06:25 PM   #3
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Okay, I don't know squat about OS X and resolving problems with it, but when I updated my PowerBook to OS 9.2, I had a similar type of problem using the hot-swappable Zip drive. If the Zip drive was installed after bootup, or swapping another battery, floppy drive or DVD, and then back to the Zip, it wouldn't work. I found that changing the order in which the driver extension loaded fixed the problem. All I did was put a space in front of the Iomega driver and the hot-swappable drive suddenly worked prefectly again.
Like I said, I don't know squat about OS X, so doing something like that may not be possible, but maybe it may it will help. Best of luck.
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Old Oct 9th, 2002, 06:27 PM   #4
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Hey MacMan,

Thanks for the advice.

I'm tempted to think that the Camera is not the problem (nor the CF card) since I _can_ offload the pictures in OS9 using Canon's drivers, and in OS X with Canon's ImageBrowserX software.

I have also tried the camera with my friend's Windows XP machine, which recognized it (after installing the Canon software).

I guess it's time for me to come clean with why I'm putting myself through this... I've happily taken the OS X plunge (I'm running it on a 300mhz G3.. c'mon, I _should_ be committed!). But OS X is not at all a nice animal when it comes to troubleshooting. Too many places where preference files could be hiding (user/Library, /Library, System/Library, anywhere else?). In OS 9 troubleshooting was fairly easy: turn off all the extensions, turn 'em on one by one until the problem replicates. Trash a few preference files (90% of the time, "Finder Prefs"), which are all located in one spot.

I _want_ to solve this problem. I don't want to have to resort to the thing that we laughed at Windows users for doing for so long: a reinstall of the OS to fix a simple error.

Sometimes I just love the soapbox 'way too much [img]smile.gif[/img]

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Old Oct 9th, 2002, 08:10 PM   #5
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I have found using the cameras to download images to be slow and anoying. I went and got a SanDisk smartmedia usb drive. It is way faster and causes no conflicts.(just make sure you copy the images over to the harddrive before editing them, other wise it screws the media)
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Old Oct 9th, 2002, 09:22 PM   #6
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Oryx has it right - readers are way better

In Australia and the web site is out of date.
Lots of good deals on Retinas, previous high end MacPros and current MacPro 6 core bundles in stock. [email protected]
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Old Oct 9th, 2002, 09:51 PM   #7
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Heh heh... keep it comin', guys...

I've had a USB CF card reader since the day I bought the camera, since OS X prior to X.1.5 would not recognize the PowerShot A40. Once I installed the X.1.5 update, there was no need for the reader.

And yes, I have tried the reader... it produces the same frozen menu / dead Internet Connect problem. So you see, it has to be the OS that's causing the problem.

Anybody else got a bright idea or two?

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Old Oct 10th, 2002, 03:04 AM   #8
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Old Oct 10th, 2002, 03:50 AM   #9
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Does the CF card make a difference in the card reader? You said it doesn't in the camera, but still, try the reader all the same ways. I would b surprised if you had a bum camera as canon DIgital stuff tend to be good, but cards and readers are a different story.

It is possible that the ROM on the camera is not identifying itself right. In other words it is saying "Hey I am a Canon *cough**cough**mumble**hack* Camera, which might be enough for the Canon software but is not enough for iPhoto to recognise the camera. A long shot, but still possible, although improbably seeing as the reader gives the same symptoms.

There is always the dreaded backup, re-format and re-install. A clean system is always the best way to test problems like this.

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