Norton Antivirus Questions.... - ehMac.ca
Facebook
Twitter
YouTube
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read Advertise


Reply
 
LinkBack Thread Tools Display Modes
Old Oct 3rd, 2002, 05:13 PM   #1
Ali
New Neighbour
 
Join Date: Jul 2002
Location: Waterloo, Ontario
Posts: 2
Post

Was wondering if anyone out there had any insight into my antivirus problem. I have to admit I am not the best when it comes to troubleshooting the technical end of things, I am still pretty new at this, so you will have to excuse me if this seems like an easy problem. I am running OS 9.2. While trying to run norton antivirus from the HD to check for viruses the program keeps crashing with a type 1 error. I have tried this a few times with the same results, crash. I have uninstalled and reinstalled the norton system works 2.0 and tried to run it again only to have the same thing happen, crash. When I run antivirus off the CD no virus activity is found. When I run the antivirus off of the CD, will it do the same job as if I ran it off the HD, will it pick up virus activity either way? This may sound like an easy question, but I am still learning...
Ali is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old Oct 3rd, 2002, 08:38 PM   #2
Honourable Citizen
 
CubaMark's Avatar
 
Join Date: Feb 2001
Location: Nova Scotia, Canada
Posts: 17,741
Send a message via AIM to CubaMark
Post

Hey Ali,

First, here's Norton's support page for Macintosh:

http://www.symantec.com/sabu/nis/nis...pportmenu.html

The question about running it off the CD or HD... the instructions for Norton install, as I recall, advise you to run Norton from the CD first to clean the system, and then install it onto the hard drive once we're sure there are no virii present.

NOTE that the virus definitions that Norton uses on the CD are already out of date. The first thing you should do upon installing Norton on your HD is to download the new virus definitions (via the Norton control panel), reboot, and then re-scan the entire system.

Second, a few general troubleshooting ideas:

1/ in pre-OS X systems (like OS 9), I find it helps to boost the memory allocated to the application that's acting up. Find the program icon (not the shortcut) and select "Get Info" from the file menu (or Command-I). Increase the "preferred" memory allocation. If you have lots of RAM (like more than 128 megs) try giving it another 10,000k.

2/ rebuild your desktop (reboot, and while the extensions are marching across the bottom of your screen, press and hold Command-Option until you get a message asking "Do you want to rebuild the desktop?" Say Yes.).

3/ zap your PRAM (reboot, press and hold Command-Option-P-R, wait for three chimes. yeah, kinda voodoo-ish). The Mac will continue booting up. You will find that some things need to be reset, like your General Controls panel, and a few other things.

Good luck!
M.
__________________
* * * * * * * * * * * * * * * * * * * *
The Cuban Revolution as Socialist Human Development Brill Books (Amazon Paperback)
CubaMark is offline   Reply With Quote
Old Oct 10th, 2002, 02:47 PM   #3
Ali
New Neighbour
 
Join Date: Jul 2002
Location: Waterloo, Ontario
Posts: 2
Post

Thanks CubaMark!
I tried your troubleshooting suggestions, and I am now able to scan without crashing (and I'm virus free, not to mention!!!)
Thanks for your help! [img]smile.gif[/img]
Ali is offline   Reply With Quote
 
Old Oct 10th, 2002, 05:41 PM   #4
Honourable Citizen
 
PosterBoy's Avatar
 
Join Date: Jan 2002
Location: Vancouver, British Columbia
Posts: 6,795
Post

It is also worth mentioning that after 18 months of being out and in use, thus far there are still no Mac OS X Virii *knocks on wood*.

--PB
PosterBoy is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
What's a better disk utilities program than Norton Utilities? Cmonster Mac, iPhone, iPad and iPod Help & Troubleshooting 6 Jun 1st, 2005 04:04 PM
Norton Antivirus Problems Carl Mac, iPhone, iPad and iPod Help & Troubleshooting 2 Nov 6th, 2004 12:40 PM
Norton Antivirus & Jaguar: Vespasian Mac, iPhone, iPad and iPod Help & Troubleshooting 4 Jul 13th, 2003 12:09 PM
multiple questions / problems CubaMark Mac, iPhone, iPad and iPod Help & Troubleshooting 5 Jun 29th, 2003 12:56 PM


All times are GMT -4. The time now is 05:58 PM.



Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 1999 - 2012, ehMac.ca All rights reserved. ehMac is not affiliated with Apple Inc. Mac, iPod, iTunes, iPhone, Apple TV are trademarks of Apple Inc. Content Relevant URLs by vBSEO 3.6.0 RC 2

Tribe.ca: Urban living in Toronto!