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Old Aug 21st, 2009, 11:03 AM   #11
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Originally Posted by mkolesa View Post
hi again,
well, i'm not quite sure what you did. using discwarrior shouldn't require the use of target disc mode... it's possible you didn't actually accomplish anything with the discwarrior. why don't you try it again? install the disc into your imac then restart it holding down the 'c' key... the computer will then boot from the disc and it'll guide you through the steps.
btw, an archive and install will not touch your photos, docs, music, etc. because they are all in your home folder and that's not touched during an archive and install...
He said rather than booting off the disc, it would be faster to run it off his laptop, and attached the iMac's hard drive as a firewire drive through target mode. It appeared to work so I assumed he knew what he was talking about.

Anyway, it's Friday so my brain is finally starting to work. I extended the AppleCare on this iMac to 3 years last year, so I still have coverage. I called into technical support and after a half hour on the line with the first line support (who was very helpful and pleasant to deal with) going through the usual steps reseting the SMC, etc, she moved me over to a "product specialist". He had me on the line all of a minute:

Restart the computer holding down the Option key.
Do you still see the black screen?
Yes.
OK, it's a hardware problem, no software is involved up to that point. Take it to your nearest authorized service center and have them check it.

Thanks for your help everyone, but it looks like my iMac is going to the doctor, which, since there is no Apple Store nearby, means I'll be without it for at least three weeks. That's an estimation based on the average time any other Mac I've taken there has been, and being in Saskatchewan, there's not much for options. (Edit: looking back I can see Izzy's from Saskatoon, so he'll know what I'm talking about)
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Old Aug 21st, 2009, 11:12 AM   #12
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~

sorry to have you jumping through hoops unnecessarily!

hard to believe there's not a closer authorized service centre though... i don't usually take mine to the apple store anyway. i used the apple service provider locator and found that fact computers at 2132 broad st. regina does on site service...

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Old Aug 21st, 2009, 11:48 AM   #13
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You didn't have me jumping through hoops unecessarily. In fact when I listed off things I had already done, the first level tech was surprised and said I had already done most of her job for her, so she would have made me do most of it anyway.

FACT computers is where I go (as you saw, they're the only authorized service provider in Regina), they are great people and good to deal with, just highly overworked and slow to get parts from Apple from what I've seen. I know they do onsite service, but I don't know if that's covered under the AppleCare.
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Old Aug 21st, 2009, 01:02 PM   #14
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I think AppleCare will cover the work that FACT does because they are an authorized service provider. Unfortunately, it will still probably take a while to get it fixed given where we live and that parts usually have to come from a long ways away.

Let us know how you make out. I'm interested in knowing what the underlying issue was. I'm thinking that your WD problem might be hardware related too. Maybe the HD controller is messed up? Anyways, best of luck with the repair.
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Old Aug 21st, 2009, 05:01 PM   #15
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Originally Posted by Izzy View Post
I think AppleCare will cover the work that FACT does because they are an authorized service provider. Unfortunately, it will still probably take a while to get it fixed given where we live and that parts usually have to come from a long ways away.

Let us know how you make out. I'm interested in knowing what the underlying issue was. I'm thinking that your WD problem might be hardware related too. Maybe the HD controller is messed up? Anyways, best of luck with the repair.
Theres no doubt that AppleCare will cover the work FACT will do, my question was whether it would cover on site service which I don't think it will.
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Old Aug 24th, 2009, 12:47 PM   #16
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An update:

I just got a call from FACT computers, and it looks like there were two problems. They have ordered a new hard drive and new video card for the computer. Now it's a waiting game, though he thought it should only take a couple of days to get the parts in. As for the external drive, my new Time Capsule shipped this morning.

If all goes well, I should be up and running again by the end of the week.
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