I got the dreaded grey folder with the question mark :(
I got the dreaded grey folder with the question mark today and I'm at my wits end trying to solve this. I have an imac (24") and I have no idea what's going on
Here's what I've tried so far:
1). Booting with my OS X disk (disk 1) and trying the disk utility. My hard drive isn't showing at all in the utility, just the boot disk.
2). Reset the PRAM
3). Tried to boot using Diskwarrior (the latest version for Leopard).
I can't get past the dreaded folder with the question mark though. I have no idea how to make the diskwarrior into a bootable disk (I think I got it wrong). I thought I made a bootable disk but all it does is (when I'm holding down the "c" key) is load up, gets to the apple logo, then resets itself by restarting the computer again... it's going in an endless loop.
Can someone tell me how to make a bootable disk using diskwarrior? I have to get this computer up and running somehow as I have almost a month worth of footage on my computer for a documentary (and I can't lose it).
If you do give instructions on how to make a bootable disk for diskwarrior, can you please make it simple for someone like me? I'm not good with .dmg or .iso files at all.
P.S. Does the grey folder with the question mark mean my HD is done?
You need a new hard drive. And money to pay for data recovery. If the hard drive does not mount in Disk Utility, there's a 97% possibility the hard drive is dead from mechanical failure. It doesn't look good.
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Sorry to hear about this. Getting the data back will likely run you about $1200-2000 depending on the size of the drive. Don't putz around with cheapo drive recovery services, either -- go with DriveSavers or someone in Canada with an equally stellar reputation.
And next time, make backups. It absolutely amazes me that so many people ignore this simple advice.
Yeah, I think for that price, I will restage the one scene I shot, much much cheaper. No offense to any of the data recovery companies but that is highway robbery. $2000 would buy me a new 32GB P2 card for my Panasonic HD camera, pay for me to reshoot the scenes I lost and get me a new 1TB external HD. I'd like to recover it but at that price, yeah, I'm not that desperate at this point.
The Genius Bar confirmed it was a HD failure indeed, replacing it now under warranty. I was about a week away from getting a 1TB external drive for my footage, now it will be ASAP.
Another option is that Apple is actually giving me the HD too (after they replace it), so maybe I can try to find someone on the side who will help me out (in exchange for my video services or something like that). I don't need the data right away, so I may just hold on to the HD and see if I can get it done in the next few months (for a fair deal of course).
I'm sure they (data recovery specialists) are very good at what they do but they also can charge what they want because, after all, most people are in a vulnerable place if they need data recovered. If something absolutely has to be recovered then people can justify the price I suppose. For me, I don't absolutely have to recover it, so I couldn't pay out $1000-$2000 for it.
After I get back the HD in a few days, I may try a few things myself to see if I can get anywhere with it. With an external enclosure and some software, hey, it's worth a shot to try it myself. I could totally botch it as well but since I wasn't going to pay a huge amount of money anyway to get it recovered, it's not really that risky to try it out. After talking with the guy at the Apple store, he may be able to help me try to recover it on his own time.
I might even try freezing the HD and see if that works. Some people swear by it and claim you can get 10-30 mins of time to recover your files. Hey, if it works, why not give it a shot? I have about 25 GB of film footage on there, so it may take a few times (if it does work) to get the files out. Maybe it will work, maybe it won't... I'm still going to document it anyway on camera and give it a shot lol
I understand the need to have data recovery services and I'm sure they are lifesavers for some people too. I also understand the value of backing up your data too but, hey, my new external HD also could've bit the dust after a month of having it too, there are no guarantees with new or old HD's at all. I'm still going to get a 1TB external HD soon but I'm also going to cross my fingers that it will last for the next year while I complete my documentary. The only silver lining in all of this is that is happened in the first month of shooting, rather than the last month.
Last edited by dalethompson; Dec 1st, 2008 at 09:05 AM.
Besides using some sort of data rescue program, another thing to consider is to replace the drive electronics.
Often these electronics fail, not the actual platters themselves.
What people do is buy an identical hard drive and swap the electronics - not sure how practical that is in your case, but it's another option to consider.