I got the dreaded grey folder with the question mark :( - ehMac.ca
Facebook
Twitter
YouTube
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read Advertise


Reply
 
LinkBack Thread Tools Display Modes
Old Nov 29th, 2008, 10:25 PM   #1
Full Citizen
 
Join Date: Sep 2006
Location: Toronto, Ontario
Posts: 62
I got the dreaded grey folder with the question mark :(

I got the dreaded grey folder with the question mark today and I'm at my wits end trying to solve this. I have an imac (24") and I have no idea what's going on

Here's what I've tried so far:

1). Booting with my OS X disk (disk 1) and trying the disk utility. My hard drive isn't showing at all in the utility, just the boot disk.

2). Reset the PRAM

3). Tried to boot using Diskwarrior (the latest version for Leopard).

I can't get past the dreaded folder with the question mark though. I have no idea how to make the diskwarrior into a bootable disk (I think I got it wrong). I thought I made a bootable disk but all it does is (when I'm holding down the "c" key) is load up, gets to the apple logo, then resets itself by restarting the computer again... it's going in an endless loop.

Can someone tell me how to make a bootable disk using diskwarrior? I have to get this computer up and running somehow as I have almost a month worth of footage on my computer for a documentary (and I can't lose it).

If you do give instructions on how to make a bootable disk for diskwarrior, can you please make it simple for someone like me? I'm not good with .dmg or .iso files at all.

TIA,
Dale

P.S. Does the grey folder with the question mark mean my HD is done?
dalethompson is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old Nov 29th, 2008, 10:31 PM   #2
Mac Guru
 
monokitty's Avatar
 
Join Date: Jan 2002
Posts: 14,627
You need a new hard drive. And money to pay for data recovery. If the hard drive does not mount in Disk Utility, there's a 97% possibility the hard drive is dead from mechanical failure. It doesn't look good.
__________________
ACMT
MacBook Pro (15-inch, Mid 2012) 2.3 GHz Core i7, 16GB, 256GB M4 SSD
iPhone 8 - 64GB S/G Sound System Audio Engine A2 Display UltraSharp U2412M 24"
Custom Built Gaming PC Kaby Lake Edition | 16GB DDR4 | GTX 1070 8G
monokitty is offline   Reply With Quote
Old Nov 29th, 2008, 10:45 PM   #3
Full Citizen
 
Join Date: Sep 2006
Location: Toronto, Ontario
Posts: 62
Lars:

I think that is the case too... I can't find my HD (from my imac) when I hook it up to my powerbook via firewire (as the master).

Does my warranty cover this then (for a new HD)?

The data, hmmm, I don't know how much this will be to recover but if it's too much $$$, I will have to reshoot it again as I'm already in danger of going over budget.

Thanks for your help,
Dale
dalethompson is offline   Reply With Quote
 
Old Nov 29th, 2008, 10:47 PM   #4
Full Citizen
 
Join Date: Sep 2006
Location: Toronto, Ontario
Posts: 62
P.S. I also found out why I couldn't make a bootable diskwarrior disk... the online version I bought doesn't allow it, I have to wait for the cd to arrive in the mail.
dalethompson is offline   Reply With Quote
Old Nov 29th, 2008, 10:51 PM   #5
Honourable Citizen
 
chas_m's Avatar
 
Join Date: Dec 2007
Location: Victoria BC
Posts: 11,953
Send a message via AIM to chas_m
Sorry to hear about this. Getting the data back will likely run you about $1200-2000 depending on the size of the drive. Don't putz around with cheapo drive recovery services, either -- go with DriveSavers or someone in Canada with an equally stellar reputation.

And next time, make backups. It absolutely amazes me that so many people ignore this simple advice.
chas_m is offline   Reply With Quote
Old Nov 30th, 2008, 10:26 PM   #6
Full Citizen
 
Join Date: Sep 2006
Location: Toronto, Ontario
Posts: 62
Yeah, I think for that price, I will restage the one scene I shot, much much cheaper. No offense to any of the data recovery companies but that is highway robbery. $2000 would buy me a new 32GB P2 card for my Panasonic HD camera, pay for me to reshoot the scenes I lost and get me a new 1TB external HD. I'd like to recover it but at that price, yeah, I'm not that desperate at this point.

The Genius Bar confirmed it was a HD failure indeed, replacing it now under warranty. I was about a week away from getting a 1TB external drive for my footage, now it will be ASAP.

Another option is that Apple is actually giving me the HD too (after they replace it), so maybe I can try to find someone on the side who will help me out (in exchange for my video services or something like that). I don't need the data right away, so I may just hold on to the HD and see if I can get it done in the next few months (for a fair deal of course).
dalethompson is offline   Reply With Quote
Old Nov 30th, 2008, 10:32 PM   #7
Honourable Citizen
 
chas_m's Avatar
 
Join Date: Dec 2007
Location: Victoria BC
Posts: 11,953
Send a message via AIM to chas_m
It's not highway robbery at all -- it's incredibly tedious work that requires a bunch of "mule" drives and a clean room, along with very highly paid specialists.

It certainly helps drive home the point that backing up is a cheaper and more practical idea than NOT backing up, doesn't it?
chas_m is offline   Reply With Quote
Old Dec 1st, 2008, 08:45 AM   #8
Full Citizen
 
Join Date: Sep 2006
Location: Toronto, Ontario
Posts: 62
I'm sure they (data recovery specialists) are very good at what they do but they also can charge what they want because, after all, most people are in a vulnerable place if they need data recovered. If something absolutely has to be recovered then people can justify the price I suppose. For me, I don't absolutely have to recover it, so I couldn't pay out $1000-$2000 for it.

After I get back the HD in a few days, I may try a few things myself to see if I can get anywhere with it. With an external enclosure and some software, hey, it's worth a shot to try it myself. I could totally botch it as well but since I wasn't going to pay a huge amount of money anyway to get it recovered, it's not really that risky to try it out. After talking with the guy at the Apple store, he may be able to help me try to recover it on his own time.

I might even try freezing the HD and see if that works. Some people swear by it and claim you can get 10-30 mins of time to recover your files. Hey, if it works, why not give it a shot? I have about 25 GB of film footage on there, so it may take a few times (if it does work) to get the files out. Maybe it will work, maybe it won't... I'm still going to document it anyway on camera and give it a shot lol

I understand the need to have data recovery services and I'm sure they are lifesavers for some people too. I also understand the value of backing up your data too but, hey, my new external HD also could've bit the dust after a month of having it too, there are no guarantees with new or old HD's at all. I'm still going to get a 1TB external HD soon but I'm also going to cross my fingers that it will last for the next year while I complete my documentary. The only silver lining in all of this is that is happened in the first month of shooting, rather than the last month.

Last edited by dalethompson; Dec 1st, 2008 at 09:05 AM.
dalethompson is offline   Reply With Quote
Old Dec 1st, 2008, 09:23 AM   #9
 
Join Date: May 2003
Posts: 2
Hi. Before you send your computer off to repear and spend $1000 here is the tool I used 2 or 3 times when HDD died on me.
Mac Data Rescue, Macintosh Data Recovery Software - Data Rescue II

Data Rescue II doesn't touch your HDD so you wno't loose anything. It worked perfectly for me and most of my clients/friends.

today MacSales run a promotion. you can get it with 50 per cent discount.

Good luck.
rossul is offline   Reply With Quote
Old Dec 1st, 2008, 11:19 AM   #10
krs
Honourable Citizen
 
krs's Avatar
 
Join Date: Mar 2005
Location: Ontario and Quebec
Posts: 9,103
Besides using some sort of data rescue program, another thing to consider is to replace the drive electronics.

Often these electronics fail, not the actual platters themselves.
What people do is buy an identical hard drive and swap the electronics - not sure how practical that is in your case, but it's another option to consider.
krs is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Question Mark on boot up skytrain Mac, iPhone, iPad and iPod Help & Troubleshooting 1 Aug 31st, 2005 11:37 AM
Happy Mac then Question Mark Folder moonsocket Mac, iPhone, iPad and iPod Help & Troubleshooting 5 Aug 31st, 2005 10:01 AM
Where's the question mark key^ Gene B Mac, iPhone, iPad and iPod Help & Troubleshooting 6 Jun 2nd, 2005 03:08 AM
question mark won't go Tonto Mac, iPhone, iPad and iPod Help & Troubleshooting 2 Nov 24th, 2004 11:49 AM
Blank Screen and flashing question mark GSEM Mac, iPhone, iPad and iPod Help & Troubleshooting 15 May 14th, 2004 01:04 PM


All times are GMT -4. The time now is 11:28 AM.



Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 1999 - 2012, ehMac.ca All rights reserved. ehMac is not affiliated with Apple Inc. Mac, iPod, iTunes, iPhone, Apple TV are trademarks of Apple Inc. Content Relevant URLs by vBSEO 3.6.0 RC 2

Tribe.ca: Urban living in Toronto!