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Old Oct 6th, 2008, 02:10 PM   #1
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iMac - MAJOR PROBLEM - HELP- Screen Broken

I need a real assist from someone more knowledgeable than me. The PROBLEM is my 20 inch iMac got knocked on the floor by a cat (and I am not a cat person) and now I have a screen that looks like a shotgun blast hit it. Cannot see anything on screen except for various colors even though screen itself is not cracked in any way from the outside.

I tried to hook up an external monitor and bought the connecting adapter for a vga monitor. When I plug it in and reboot all I get is a blue screen. I need to be able to adjust settings to see external monitor but I can't see anything in order to do that. Does anyone have any ideas how I can a least get this iMac to work with an external screen. I am sure it would be too expensive to get iMac itself fixed, but it is only 2 years old. Like I said HELP NEEDED! Thanks.
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Old Oct 6th, 2008, 02:32 PM   #2
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OUCH! My sympathy. Wish I had an answer.
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Old Oct 6th, 2008, 03:03 PM   #3
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Command + F1 key, on a macbook toggles monitor mirroring - should be the same for the iMac



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Old Oct 6th, 2008, 06:46 PM   #4
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Tried Command + F1, but it did not work; any other suggestions anyone....???
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Old Oct 6th, 2008, 07:17 PM   #5
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MacDoc, Thanks for you advice about the F1 key. While it did not work, it got us playing around with the function keys. With voice commands we were able to get it to log on. Then we could see just enough of screen to bring up Finder. From there we got to System Preferences and were able to change settings. Now we have a function iMac using an external monitor. Now is there a way I can turn off the iMac screen so I only see the external monitor? Once again THANKS MacDoc!!!
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Old Oct 6th, 2008, 07:30 PM   #6
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We're also dying to know what of the cat?
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Old Oct 6th, 2008, 08:32 PM   #7
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As you know, cats have 9 lives.... I figure it is on about life number 5 now! It is alive and well, which is more than I can say for the iMac... it is alive... but not entirely well.
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Old Oct 7th, 2008, 05:08 AM   #8
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I don't know of any way to turn off the main monitor when mirroring. If you're not going to fix it think the only option is to turn the monitor around (facing away from you) or cover the screen (DO NOT block the bottom or the vent in the back!) with a very thick black material so you can't see it.

Fixing it will be QUITE expensive and no, it's not covered under Applecare or warranty. Sorry to hear about it. I suggest you deduct the cost from the cat's food allowance.*

*JUST KIDDING!!
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