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Old Sep 12th, 2008, 06:41 PM   #1
 
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Unhappy Macbook, Gray Screen on startup, Help please

Hello.

About a month ago I bought a used Macbook 13” for my little sister who is starting college. Earlier this week she called in a panic, on startup all she got was a blinking folder with a question mark and a click sound. I removed the hard drive using the battery bay and plugged it to my PowerBook using an external hard drive bay. My PowerBook wasn’t able to read the hard drive and I concluded that the hard drive was dead.

I then took a brand new hard drive and cloned the data from my PowerBooks using Carbon Copy Cloner and an external hard drive bay. I installed the new-loaded hard drive into the Macbook and nothing. All I got on startup was the startup sound and a gray screen, no pointer, no apple, no flashing question mark, nothing nada!

I then removed the hard drive from my sisters Macbook and installed it in my girlfriend’s MacBook and my girlfriend’s MacBook had no problems it started up perfectly. I also did the opposite installed my girlfriends Hard drive in my sisters computer and I got the same thing (the start up sound and gray screen).
I’ve tried using the C command to boot from the CD and to Target the drive but I get nothing.

Does anyone have any idea what may cause this the problem, the laptop is no longer under warranty and she needs it for school.

Thank you very much for your time.

Last edited by Yannick; Sep 12th, 2008 at 08:49 PM.
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Old Sep 12th, 2008, 08:07 PM   #2
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Quote:
Originally Posted by Yannick View Post
I then took a brand new hard drive and cloned the data from my PowerBooks using Carbon Copy Cloner and an external hard drive bay. I installed the new-loaded hard drive into the Macbook and nothing.
That's correct. Powerbooks (and other earlier Macs) format their disks using Apple Partition Table. You cannot boot an Intel Mac from that, the Intels use a different scheme called GUID.

Not sure why you didn't simply put the new drive into the MacBook and use the MacBook's included restore DVD to reformat and install a fresh system/apps onto it, but that's what you need to do. If you've lost the discs that come with it, you'll need to buy a replacement set from Apple (should be just a minimal handling fee).

After doing a restore from the original DVD, be sure to update to the latest version and REPAIR PERMISSIONS before handing it back to your sister. Also, now might be the time to explain to her about backups.

Last edited by chas_m; Sep 20th, 2008 at 04:39 AM.
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Old Sep 12th, 2008, 08:48 PM   #3
 
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Ill wait for my girlfriend to get home to use her “restore DVD” disc but the only thing I don’t understand is why did the new hard drive booted without any problems when installed on my girlfriend’s laptop but not my sisters.

It makes me think their might be something ease wrong with it...
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Old Sep 12th, 2008, 11:35 PM   #4
 
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UPDATE: So I managed to get a the restoration DVD's but for some reason I cant eject the DVD that are already in the drive. The Eject button isn't working
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Old Sep 13th, 2008, 03:42 AM   #5
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UPDATE: So I managed to get a the restoration DVD's but for some reason I cant eject the DVD that are already in the drive. The Eject button isn't working
No problem.

Reboot the machine and hold the mouse button (or trackpad button in this case) and keep holding it down. This will tell the optical drive to eject.
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Old Sep 13th, 2008, 11:20 AM   #6
 
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The trick to eject the CD worked like a charm. I then took the restore DVD and inserted into the drive but when I restarted. It when straight to Chime and then to the gray background, despite me pressing on the C
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Old Sep 13th, 2008, 12:33 PM   #7
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There's another issue with your MacBook, non-hard drive related. Pull the RAM out and reseat the DIMM's. Potentially an issue with the RAM, logic board or optical drive. (Though not likely the very latter of the those three.)
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Old Sep 14th, 2008, 12:18 AM   #8
 
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So how do I "reseat the DIMM's"
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Old Sep 14th, 2008, 01:06 AM   #9
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So how do I "reseat the DIMM's"
Remove them and reinstall them.
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Old Sep 14th, 2008, 02:00 AM   #10
 
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Remove them and reinstall them.
DIMMs are memory sticks (Rams) by the way in case one did not know.
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