macbook pro 17" screen malfunction -
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Old Jul 20th, 2008, 11:35 AM   #1
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macbook pro 17" screen malfunction

Hello, I have a Macbook pro (17", 2.6 ghz, 4 gb ram) that suddenly started showing a vertical 3cm wide band of discoloration on the right side of the led screen. I called tech support from apple but i didn't qualify for a replacement since it's already close to 2 months old. Their suggestion to hold power button for 5 seconds without battery and to do command+option+P+R on start up also did not help. I really cannot do without my computer and am reluctant to send the macbook away for any extended period of time and am hoping to find someone who may have had similar experience with this problem who may be able to offer me a simple fix (if it exists). Otherwise, i guess i'll have to bite the bullet and send it off. Any help would be appreciated. I am including a picture of the led screen to illustrate the problem.

thanks again
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Old Jul 20th, 2008, 02:53 PM   #2
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Where are you located? Definitely a hardware issue which needs to be addressed. Any Apple Store or AASP; you should not be without your Mac for more than a few days unless replacement part(s) are out of stock with Apple.
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Old Jul 20th, 2008, 04:00 PM   #3
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thanks for the quick reply.
i was afraid of this. i live in halifax and the tech support already gave me a number for an aasp. i guess i'll have to bring it in.
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Old Oct 20th, 2008, 09:16 AM   #4
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similar thing...

i too have had a sudden streak of discoloration appear in the upper right hand corner of the screen - it's a vertical stripe about two thirds the height of the screen, and about 1.5 centimeters wide, on my mbp 15".
my computer had been sitting unused, with the lid closed for about a month - in an out of the way spot in my apartment, so no chance of falling or something bumping it - and when i booted it back up for the first time there it was all of a sudden.
unfortunately i can't offer any tips for now i'm just trying to ignore it as much as possible, as i'm out of warranty and can't afford to get it fixed.
good luck with yours
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Old Oct 20th, 2008, 04:05 PM   #5
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Is this covered by Apple's repair program for MacBook pros? They've had problems with the nVidia graphics card and there's a two year time limit regardless of Apple Care status. Worth taking it in to an authorized service dealer who can assess it.

MacBook Pro: Distorted video or no video issues

Or, if you like, you can tear the MBP apart, grind off the finish so the case is bare metal, plug in a monitor , keyboard and mouse, and hang it on the wall as a piece of art (and headless MBP).

I wouldn't do it, but I know someone who did. I think his warranty is well and truly void.
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Old May 31st, 2009, 12:10 PM   #6
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Thought it worthwhile to bump this thread as Apple has increased the free repair period from 2 to 3 years. The link above to the Apple article indicates this change as of May 29 :

If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within three years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty.

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