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Old Jun 3rd, 2008, 08:03 AM   #1
 
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Question Rogers Cable modem ?

I just moved to this place that has Rogers High speed Internet. My PC has no problem going online but my Mac (Powerbook G3,Mac OS 10.4.11) is not connecting.

We are using WebStar Cable modem DPX2213

Consumer Products - Cable Modems

In the System Preference --> Network--> I have "IP Address" and "Subnet Mask" but "Router" is blank

Is this because the Modem is not compatible with Mac or something else...?

Please help

Thanks
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Old Jun 3rd, 2008, 09:41 AM   #2
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Although I don't have an answer for you I can say that I have Rogers High Speed with that exact modem and an Intel iMac. Everything works perfectly, although I am connected through a router. Give Rogers a call... sometimes you get a support person who knows about Macs, sometimes not.
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Old Jun 3rd, 2008, 11:05 AM   #3
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I'm not sure if Rogers still does this or not, but I had a similar problem many years ago when I upgraded my desktop (a PC at the time). Also at that time I was not using a router.

Rogers had associated my connection to the modem with the MAC address of the device connected to it. When I plugged the new machine into the modem, I had to call Rogers to flush the MAC address so the new one would be picked up and I could then use my connection.

Again, I'm not sure if this will help or not, but it's worth a call to tech support about.

Cheers,
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Old Jun 4th, 2008, 05:06 AM   #4
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Yes. This is a MAC address problem. Rogers can fix that for you.

(MAC has nothing to do with Macs, don't confuse them!)
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Old Jun 4th, 2008, 07:55 AM   #5
 
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Thanks for all the replies

Last night i connected my Q.Silver and it worked just fine, and i networked the Powerbook with my Q.Silver and Network card on Powerbook works too.



The problem is, I am sharing the Internet connection with two other tenets and I can not call Rogers and ask for help (I have heard SHARING is not allowed )
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Old Jun 4th, 2008, 08:16 AM   #6
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Get a router... problem solved.
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Old Jun 6th, 2008, 10:05 AM   #7
 
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When we moved into our new house a couple of months ago - and had a couple of simple questions about setting up my wireless router correctly - I was told by the TechRep that Rogers will NOT provide "help" past their modem - reason: they have no record of what the customer has installed. He suggested I call the router mfg to ask my questions. (a reasonable explanation, I suppose)
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Old Jun 6th, 2008, 10:34 AM   #8
 
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"Get a router... problem solved."

Obviously he has a router otherwise how could his PC, Q.silver and other tenets get Internet connection.
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Old Jun 6th, 2008, 10:48 AM   #9
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Quote:
Originally Posted by rvalone2 View Post
"Get a router... problem solved."

Obviously he has a router otherwise how could his PC, Q.silver and other tenets get Internet connection.
From what I understand, he's been connecting them manually, and using Internet Sharing to share the net with his tenants... or at least trying to. A router would solve all of these issues, as well as the MAC reset suggested before.
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