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Old Jul 14th, 2005, 10:18 AM   #1
Fox
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Problems with IMAP account in Tiger mail

Since upgrading to Tiger, I have found the Apple Mail program to work very poorly. When checking my university IMAP account, when I get several new messages, the program downloads the titles all right, but when you click on one, it takes forever to actually download the message (I get a wheel with outside spokes like the OS X startup and a message telling me that mail is retrieving my message). It does download the message eventually, but it can take several minutes. Panther Mail didn't do this and still doesn't, and Entourage on Tiger has no such problem either. The problem occurs whether I connect to my university server directly at the university or from a home account. Has anyone run into a similar problem, or better yet, found a solution. The is really annoying.
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Old Jul 14th, 2005, 01:05 PM   #2
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Quote:
Originally Posted by Fox
Since upgrading to Tiger, I have found the Apple Mail program to work very poorly. When checking my university IMAP account, when I get several new messages, the program downloads the titles all right, but when you click on one, it takes forever to actually download the message (I get a wheel with outside spokes like the OS X startup and a message telling me that mail is retrieving my message). It does download the message eventually, but it can take several minutes. Panther Mail didn't do this and still doesn't, and Entourage on Tiger has no such problem either. The problem occurs whether I connect to my university server directly at the university or from a home account. Has anyone run into a similar problem, or better yet, found a solution. The is really annoying.

Check out this thread over at Apple. The problems these users are having is with a Groupwise IMAP server, but what worked for them may work for you. When clicking on a message in your Inbox, press command-0 (thats a zero) to bring up the activity viewer. You may see something that says "updating cache directory". If you do, click STOP and the message should display immediately. They've had to do this everytime, but it eventually will stop happening. Its a problem with Mail taking a very long time to update the cache directory. I guess when it is fully updated the problem goes away.

Hope this helps,

Trev
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Old Jul 14th, 2005, 02:08 PM   #3
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i also just read something not too long ago that said that if you turned off the "store local messages" if you don't need to, or set to "store only messages i read" then it speeds things up quite a bit.

I have some issues with IMAP as well and I don't use groupwise (using Cyrus-imap on a linux server here). I didn't try this option as I really need an offline archive of my messages to search through, but if you don't this may be a good option for you.

I suspect that Mail.app has some issues when there are dropped packets, and that it sits and waits for timeout part way through transactions before it forcibly attempts reconnect (i.e. it doesn't get an ACK or NACK from the TCP/Ip packet and just sits and spins until the default timeout happens).
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Old Jul 14th, 2005, 08:16 PM   #4
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Thanks to both of you for the responses. I read the thread you referred to, TrevX, and one of the respondents actually included mguertin's suggestion. As this doesn't require several days of actions, I tried this first and it seems to work. I hope it stays fixed; this has been one of my two main gripes against Tiger. The other one was poor Airport reception, and this seems to have been fixed with the latest update.
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