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Old Aug 12th, 2019, 04:49 PM   #11
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Originally Posted by SINC View Post
Mojave 10.14 5, but it did the same thing with High Sierra and Sierra before that which appears to me to rule out the OS.

I run OnyX Weekly to clear all caches.

This is very frustrating. I even took it while under warranty to the Genius bar at the Apple store and they could not understand it. It worked just fine on their wifi.

Just spent a week in SK running on Sasktel cell tethering and same thing, no BBC.

So the BBC website loaded fine on Apple's Wifi but using Sasktel cell data it did not? That is even more curious as the cell data should be completely free and clear of your home network.

If you make a new user account on your Mac does it do the same thing?
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Old Aug 13th, 2019, 04:20 AM   #12
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Originally Posted by wonderings View Post
So the BBC website loaded fine on Apple's Wifi but using Sasktel cell data it did not? That is even more curious as the cell data should be completely free and clear of your home network.

If you make a new user account on your Mac does it do the same thing?
No the Sasktel cell phone tethering produced the same issue with the BBC. It was the Apple wifi at the Genius bar in the Apple store that allowed my MBP to access the BBC.

I will try a new user account and report back.
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Old Aug 13th, 2019, 09:00 AM   #13
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SINC, check your DNS Settings (System Preferences -- Network -- Advanced), you may have different DNS settings between phone and desktops/laptop.

Try using google's DNS (8.8.8.8 and 8.8.4.4) just as a quick to see if that resolves the issue.

See if you can open a terminal window and ping www.bbc.co.uk (this will also test DNS to translate)

$ ping www.bbc.co.uk
PING www.bbc.net.uk (212.58.244.69): 56 data bytes
64 bytes from 212.58.244.69: icmp_seq=0 ttl=49 time=101.455 ms
64 bytes from 212.58.244.69: icmp_seq=1 ttl=49 time=90.758 ms
^C
--- www.bbc.net.uk ping statistics ---
2 packets transmitted, 2 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 90.758/96.106/101.455/5.348 ms


The other thing to check.. and this is way out there, maybe a bad hosts file?
From Finder menu: Go-- Go To Folder -- /etc/ and open the hosts file. It should be the following by default.
##
# Host Database
#
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
##
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost


Of course it may be different for you, but if you have an entry for BBC in there, that could be another reason why you can't get to the site (and when you ping the site name that may be the address it's resolving too.)

BReligion
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Old Aug 13th, 2019, 09:17 AM   #14
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Originally Posted by BReligion View Post
SINC, check your DNS Settings (System Preferences -- Network -- Advanced), you may have different DNS settings between phone and desktops/laptop.

Try using google's DNS (8.8.8.8 and 8.8.4.4) just as a quick to see if that resolves the issue.

See if you can open a terminal window and ping www.bbc.co.uk (this will also test DNS to translate)

$ ping www.bbc.co.uk
PING www.bbc.net.uk (212.58.244.69): 56 data bytes
64 bytes from 212.58.244.69: icmp_seq=0 ttl=49 time=101.455 ms
64 bytes from 212.58.244.69: icmp_seq=1 ttl=49 time=90.758 ms
^C
--- www.bbc.net.uk ping statistics ---
2 packets transmitted, 2 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 90.758/96.106/101.455/5.348 ms


The other thing to check.. and this is way out there, maybe a bad hosts file?
From Finder menu: Go-- Go To Folder -- /etc/ and open the hosts file. It should be the following by default.
##
# Host Database
#
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
##
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost


Of course it may be different for you, but if you have an entry for BBC in there, that could be another reason why you can't get to the site (and when you ping the site name that may be the address it's resolving too.)

BReligion
Would the DNS settings not follow the computer? He brought the computer he is having this issue with to the Apple store and used their network and did not have the problem.
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Old Aug 13th, 2019, 10:01 AM   #15
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Would the DNS settings not follow the computer? He brought the computer he is having this issue with to the Apple store and used their network and did not have the problem.
Correct, they would follow if they were hard coded. If the DNS is provided by DHCP then it will take on whatever DNS servers are provided by the DHCP server on any given network (home, Apple Store, Library etc) (wow that's a mouthful).
What I meant was try forcing in the Google DNS Settings as a check to rule out the DNS servers are provided by the home router/isp/whatever.

Since the problem didn't follow, I wouldn't think it's a hardcoded DNS or hosts issue, but may be an issue with the DNS provided by the home router/isp/whatever (assuming using something like DNS from the home router).

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Old Aug 13th, 2019, 12:05 PM   #16
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I second BReligion's suggestion - very likely a DNS issue.

SINC could also try installing a VPN - even the free version of Tunnelbear (500megs free - I became a subscriber earlier this year) to see if he can reach the BBC either in Auto mode or by specifying UK as the VPN's destination.

FYI, curiously, Tunnelbear will only connect to my router's 5ghz signal, but not my 2.4ghz signal (used for connectivity with an older iPad we have at home). Weird. But that's a story for another forum.
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Old Aug 13th, 2019, 05:13 PM   #17
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I second BReligion's suggestion - very likely a DNS issue.
+3 here!!!

I previously suggested trying to renew the DNS lease in Network pref pane in my post #9, and if that had no effect, I would sure suggest replacing any existing DNS settings with 8.8.8.8 and 8.8.4.4 and Restart the Mac. Maybe even Shutdown and Reboot.



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Old Aug 13th, 2019, 08:32 PM   #18
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+3 here!!!



I previously suggested trying to renew the DNS lease in Network pref pane in my post #9, and if that had no effect, I would sure suggest replacing any existing DNS settings with 8.8.8.8 and 8.8.4.4 and Restart the Mac. Maybe even Shutdown and Reboot.







- Patrick

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You should disclose that those are google dns servers. For those who are privacy conscious.


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Old Aug 13th, 2019, 10:12 PM   #19
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Originally Posted by polywog View Post
You should disclose that those are google dns servers. For those who are privacy conscious.
FWIW, I've been using 1.1.1.1 / 1.0.0.1 - the recently-launched public DNS server from Cloudfare / APNIC. Works for me
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Old Aug 13th, 2019, 10:24 PM   #20
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Originally Posted by polywog View Post
You should disclose that those are google dns servers. For those who are privacy conscious.

Why bother, as if it would make any difference to the majority of users, and if they are at all concerned by all means use the DNS settings from their ISP provider or whatever their router / modem provides from an initial boot.

Who really cares as long as they work, or unless one is really super paranoid. ;-)



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