Airport Express utility problem - ehMac.ca
Facebook
Twitter
YouTube
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read Advertise


Reply
 
LinkBack Thread Tools Display Modes
Old Apr 3rd, 2018, 03:47 PM   #1
Full Citizen
 
Jazzboy's Avatar
 
Join Date: May 2003
Location: Toronto
Posts: 153
Airport Express utility problem

My problem began when it seem my Apple Airport Express went into flashing yellow mode. Usually it's simply a matter of unplugging/replugging the unit, but when that didn't work today I did a hard reset of the unit (when I'm guessing I should have unplugged/replugged the modem). Anyway, I tried to reconfigure the unit with its utility, but I'm getting an error message saying my OS is incompatible. I went to CNET and downloaded what the site said was the most current version of the Airport Express utility, no dice. I am currently running High Sierra (10.13.3) on my nine-year-old iMac (3.06 GHz Intel Core 2 Duo/8megs of RAM.



Ideas, suggestions welcome.
__________________
A good newspaper afflicts the comfortable and comforts the afflicted.
Jazzboy is online now   Reply With Quote
Sponsored Links
Advertisement
 
Old Apr 3rd, 2018, 04:55 PM   #2
Honourable Citizen
 
Join Date: Jun 2006
Posts: 6,076
Are you using AirPort Utility in the Utilities folder on your computer? There's no such thing as AirPort Express Utility, and anything claiming to be such is probably malware.

AirPort Utility is not available as a separate download, and is bundled with macOS. You cannot download current versions from third party websites. The latest version, as of 10.13.4, is 6.3.8.
John Clay is offline   Reply With Quote
Old Apr 3rd, 2018, 05:27 PM   #3
Honourable Citizen
 
CubaMark's Avatar
 
Join Date: Feb 2001
Location: Nova Scotia, Canada
Posts: 17,444
Send a message via AIM to CubaMark
Quote:
Originally Posted by John Clay View Post
Are you using AirPort Utility in the Utilities folder on your computer? There's no such thing as AirPort Express Utility, and anything claiming to be such is probably malware.
Especially if coming from CNET, which in recent years has become a repository for software that isn't -quite-right.

Quote:
Originally Posted by John Clay View Post
AirPort Utility is not available as a separate download, and is bundled with macOS. You cannot download current versions from third party websites. The latest version, as of 10.13.4, is 6.3.8.
The flashing orange light usually means there's a firmware update available (I just recently did this with mine). As John says, check your Utilities folder.

EDIT: and now might be a good time to run both MalwareByte Anti-Malware for Mac (free) and ClamXav (trial will be good enough for this occasion) since you downloaded and installed software from CNET.
__________________
* * * * * * * * * * * * * * * * * * * *
The Cuban Revolution as Socialist Human Development Brill Books (Amazon Paperback)
CubaMark is offline   Reply With Quote
 
Old Apr 3rd, 2018, 07:19 PM   #4
Honourable Citizen
 
pm-r's Avatar
 
Join Date: May 2009
Location: Brentwood Bay BC
Posts: 14,409
Quote:
I went to CNET and downloaded what the site said was the most current version of the Airport Express utility
Do not download any software from CNET, and I'm sure that has been screamed at members here for ages now.

It can be like a venereal disease that just keeps on giving!!

I would reinforce CubaMark's recommendations as well.

You can download a legit copy of AirPort Utility here if you really need to:
https://www.macupdate.com/app/mac/19858/airport-utility

and note that it's also OS X version dependent. Older versions available there as well.

DO NOT DOWNLOAD ANY OF THE MACUPDATE SOFTWARE, unless you really want or need it.


EDIT:
PS: I just realized that you are running High Sierra and I don't think there's a separate AirPort Utility download for it or Sierra. It's an all on nothing type thing I believe.
Don't ask me why, ask Apple!!!


- Patrick
======

Last edited by pm-r; Apr 3rd, 2018 at 07:37 PM.
pm-r is offline   Reply With Quote
Old Apr 3rd, 2018, 08:14 PM   #5
Full Citizen
 
Jazzboy's Avatar
 
Join Date: May 2003
Location: Toronto
Posts: 153
I do have the most recent version of AirPort utility. When I activate it I get a window with a the word Internet below a world globe, and the message says the utility can't find any configured AirPort base stations, but that it will keep on looking. However, the unit is working (it's why I can send this message) but I can't configure it (give it a name/password).
__________________
A good newspaper afflicts the comfortable and comforts the afflicted.
Jazzboy is online now   Reply With Quote
Old Apr 3rd, 2018, 11:17 PM   #6
Honourable Citizen
 
pm-r's Avatar
 
Join Date: May 2009
Location: Brentwood Bay BC
Posts: 14,409
Quote:
the message says the utility can't find any configured AirPort base stations,

Welcome to yet another often non-working OS X feature with Sierra and High Sierra it seems with a quick search on the web according to this search:
High Sierra AirPort Utility can't find Apple Airport Express
https://www.google.ca/search?client=...WOCsne8AemhIJw

Maybe you can find a fix or solution among the hits.

I'd try shutting everything down and leave them all off for at least 5 - 30 minutes, including: computer, router, Airport.
Then turn each one On, let it get established and then the next from the first connected router in order and the computer last.

Just maybe things might start working normally.

PS: do you have any other Mac you could try using and its AirPort Utility???



- Patrick
======
pm-r is offline   Reply With Quote
Old Apr 4th, 2018, 02:31 AM   #7
Used to be Tilt
 
TiltAgain's Avatar
 
Join Date: Jun 2016
Posts: 208
Quote:
Originally Posted by Jazzboy View Post
I do have the most recent version of AirPort utility. When I activate it I get a window with a the word Internet below a world globe, and the message says the utility can't find any configured AirPort base stations, but that it will keep on looking. However, the unit is working (it's why I can send this message) but I can't configure it (give it a name/password).
Try this:

Above the globe to the Left you'll find a button "Other Wi-Fi Devices". Click that and see if that finds your Airport Express; and if it does, configure it from scratch.

If that does not find the router, then I have no idea what to do other than search online for solutions.

Good luck.

Cheers
__________________
I used to be Tilt until EhMac phucked me up.
TiltAgain is offline   Reply With Quote
Old Apr 4th, 2018, 05:09 AM   #8
Resident Curmudgeon
 
SINC's Avatar
 
Join Date: Feb 2001
Location: Central Alberta
Posts: 85,622
Send a message via AIM to SINC
For the record, I am running 10.13.4 HS and using two Airport Extremes, one in the house and one in the garage as well as an Airport Express in the motor home each about 75 feet away from a Telus router. All work perfectly. You might want to install the latest update for the OS to see if that might solve your issue.
__________________
Visit my website:
St. Albert's Place On The Web
(Over 3.1 million folks have.)
SINC is offline   Reply With Quote
Old Apr 4th, 2018, 08:40 AM   #9
Honourable Citizen
 
polywog's Avatar
 
Join Date: Aug 2007
Location: Orleans, On
Posts: 1,503
Quote:
Originally Posted by Jazzboy View Post
Ideas, suggestions welcome.
If you have an iDevice, you can download the Airport utility for it, and give that a go? It's pretty much the only way I've been managing my Apple network gear for a couple of years, so I can't even speculate why the desktop utility is not working.
polywog is offline   Reply With Quote
Old Apr 4th, 2018, 01:15 PM   #10
Honourable Citizen
 
pm-r's Avatar
 
Join Date: May 2009
Location: Brentwood Bay BC
Posts: 14,409
Quote:
error message saying my OS is incompatible.

BTW:
What version of AirPort Utility do you currently have installed?

If it's not the version that came with macOS HS, do you have a backup with the original HS install?

Which Apple Airport Express model is it?

Did it work before installing High Sierra?

Do you have another Mac or iDevice you could try using or even a friend or neighbour who could help and see if they can at least see the Apple Airport Express?

PS: a note from apple:
Quote:
If one of your network devices isn't compatible with the updated firmware, you might be able to reinstall older firmware. On Mac, click the base station in AirPort Utility, then Option-click the firmware version number. On iOS devices, tap the base station in AirPort Utility, then go to Version > Older Versions.
https://support.apple.com/en-ca/HT201519

PPS:
Quote:
then Option-click the firmware version number.
The option key must be used, a right-click probably won't work.

Good luck.


- Patrick
======
pm-r is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Airtunes without Airport Express Gizmo All iOS - iPhone, iPad, iPod touch, Apple TV & iTunes 12 Aug 30th, 2008 03:31 PM
AEBS + ext HDD + Airport Express phuviano Anything Mac 7 Jan 16th, 2008 08:56 AM
Airport Express - Flashing Amber Deep Blue Mac, iPhone, iPad and iPod Help & Troubleshooting 33 Sep 21st, 2005 11:37 AM
Airport Express Trose Mac, iPhone, iPad and iPod Help & Troubleshooting 3 Apr 5th, 2005 04:55 PM
Airport Express testimonial used to be jwoodget Anything Mac 0 Aug 28th, 2004 04:20 PM


All times are GMT -4. The time now is 12:14 PM.



Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.
Copyright 1999 - 2012, ehMac.ca All rights reserved. ehMac is not affiliated with Apple Inc. Mac, iPod, iTunes, iPhone, Apple TV are trademarks of Apple Inc. Content Relevant URLs by vBSEO 3.6.0 RC 2

Tribe.ca: Urban living in Toronto!