iPhone Stuck on iTunes Connecting Screen

ttasamda · Jan 12th, 2018, 11:04 PM

Forgot the passcode of an old iPhone 5S and was using iTunes to remove the code. I was told to boot iPhone in Recovery mode so I can use iTunes to restore the iPhone.

When iTunes fully downloaded iOS firmware and starts to restore iPhone, it failed saying 'unknown error occurred 3014'

Now the iPhone was stuck on iTunes connecting screen forever. How to fix it?

SINC · Jan 13th, 2018, 04:26 AM

Hmm, sounds to me like you are trying to use iOS on the iPhone to perform a Mac OS function. To restore an iPhone you must use iTunes on a Mac computer with the iPhone plugged in to the USB port of the computer with a charging cord. Then perform the restore attempt from the computer, not the iPhone.

HowEver · Jan 13th, 2018, 09:44 AM

The usual response to "forgot the passcode" is an ironic "where did you 'find' it?'"

Where did you 'find' the phone?

	Quote:			Originally Posted by ttasamda
	Forgot the passcode of an old iPhone 5S and was using iTunes to remove the code. I was told to boot iPhone in Recovery mode so I can use iTunes to restore the iPhone. When iTunes fully downloaded iOS firmware and starts to restore iPhone, it failed saying 'unknown error occurred 3014' Now the iPhone was stuck on iTunes connecting screen forever. How to fix it?

pm-r · Jan 13th, 2018, 03:14 PM

	Quote:
	Where did you 'find' the phone?

I sure hope it wasn't from your "scammer guy"!!!

ttasamda · Jan 14th, 2018, 11:47 PM

	Quote:			Originally Posted by pm-r
	I sure hope it wasn't from your "scammer guy"!!!

It is quite understandable for the question. It is my device with iCloud lock. So even the passcode was remove in this way, you still need to login Apple ID to verify the device.

The problem is that I can't restore the iPhone via iTunes on my MBP.

pm-r · Jan 15th, 2018, 12:58 AM

	Quote:
	The problem is that I can't restore the iPhone via iTunes on my MBP.

I'd suggest giving Apple Support a call and I'm sure they will be able to help get things sorted out and working.

PS: The "scammer guy" was just a bit of a bad situation and a bit of a bad joke here.

Also, I don't know if Apple's recent changes with iTunes has any bearing on your problem. I do know that a lot of users are really P'd off with it!!

- Patrick
======

polywog · Jan 15th, 2018, 08:00 AM

There is an article for that particular error code, might be worth a read: https://support.apple.com/en-us/HT201442

ttasamda · Jan 17th, 2018, 05:52 AM

It seems network issue. I will try to do this on another location.

Naksyaser · Jan 29th, 2018, 06:46 AM

	Quote:			Originally Posted by SING
	Hmm, sounds to me like you are trying to use iOS on the iPhone to perform a Mac OS function. To restore an iPhone you must use iTunes on a Mac computer with the iPhone plugged in to the USB port of the computer with a charging cord. Then perform the restore attempt from the computer, not the iPhone.https://www.mobiledic.com/ios-topics...pple-logo.html

The iPhone is stuck, frist he need to unlock iPhone ,

pm-r · Jan 29th, 2018, 01:18 PM

	Quote:			Originally Posted by Naksyaser
	Using iTunes to recover iPhone on Mac computer ? do you have any suggestion , i just know recover iPhone data from iCloud backup ,

Try this:
Restore your iPhone, iPad, or iPod touch from a backup
https://support.apple.com/en-ca/HT204184

To restore an iPhone you must use either an iCloud or iTunes backup. So says Apple.

For others try this:
https://www.google.ca/search?client=...M-ve8AeFk4HgBQ

Personally we use and I prefer iMazing
. Waaaay better and complete with more options than Apples attempts and methods.
Yes it costs a small bit but worth it IMHO.
https://imazing.com

PS: Sometimes on sale or with a Mac software "bundle".