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Old Dec 14th, 2004, 09:46 AM   #1
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My father hasn't been able to log into the Royal Bank Online banking site since I gave him OSX and Safari. Any ideas?
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Old Dec 14th, 2004, 10:18 AM   #2
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The 'Safari' browser doesn't support the Royal Bank web site, or, more likely, vice-versa.

Tell him to use Internet Explorer and it's all good. (when using the Royal Bank web site.)
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Old Dec 14th, 2004, 10:19 AM   #3
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Internet Explorer or Firefox both work for me. Safari still doesn't unfortunately.
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Old Dec 14th, 2004, 10:58 AM   #4
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I've never had any problems with RBC and Safari. I wonder why?
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Old Dec 14th, 2004, 11:30 AM   #5
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I have been using Safari since it was released and I have NEVER had a problem logging into a RBC website for personal banking, business banking nor investment banking (Action Direct/online trading).

Having said that, I can't offer a solution except the old "trash and re-install application" advice.
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Old Dec 14th, 2004, 03:21 PM   #6
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Interesting thread....
We just had a problem at work getting onto the Scotia Bank website, I called our ISP and they said to lower the number on our MTU setting in our router (from 1492 to 1400) and now the site works. If you're on high speed connected with a router, try it out....
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Old Dec 14th, 2004, 03:57 PM   #7
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Me three and four. RBC has always worked for me and my parents...that would be jaguar and panther as well.

I couldn't imagine why it's not working unless he has his cookies and security settings severely restricted. Have you tried looking at the preference settings in safari?

Here are my settings...

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Old Dec 14th, 2004, 06:42 PM   #8
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Chalk me up on the "Never had a problem with RBC and Safari" side.
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Old Dec 14th, 2004, 07:36 PM   #9
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Hey Hey Hey!
I am copying this reply right out of mac addict magazine!

PROBLEM: I hate Internet Explorer, but Safari doesn't want to work with my banks website. Why?¿?¿?¿

Solution: Sounds like your bank's servers don't know what Safari is. If you tell Safari to masquerade as another browser - Internet Explorer, for example - sometimes you can fool the bank. The first step is to enable Safari's debug menu. Quit Safari, open the Terminal, and type defaults write IncludeDebugMenu 1. Next, press Return and relaunch Safari, and a new debug menu will appear in the menu bar. If you ever need to turn it off, simply repeat the above steps, but change the 1 to a 0 (zero) in the Terminal command. Open a new window or tab by selecting Safari, Debug > User Agent > Mac MSIE 5.22. Then cross your fingers, go to your bank's Web site, and log in to see if it works. You need to do this every time you pay an online visit to your bank, before you log in.
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Old Dec 14th, 2004, 11:32 PM   #10
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Never a problem with RBC. Used to with CIBC but not for over a yr or two now.
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