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Old Feb 18th, 2014, 03:46 PM   #1
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"no service"

Well my iPhone 5C worked great for about a week, but now I think I have a lemon.

It started on Saturday, so about four days ago, that I would lose my connection and get a "no service" message. I tried all the steps suggested by Apple, including pulling the SIM card, rebooting, restoring the iPhone, go to Airport mode and back, etc.

The only thing that helped at first was pulling the SIM, but now even that's not doing anything. I haven't had any service on my iPhone all day. Meanwhile, my piece of junk Novatel Mifi 2 is getting three bars of service (I usually get one), so I know the issue isn't with the carrier.

I'm on Sasktel if that makes a difference.

Is there anything else I can try or should I attempt to get a replacement phone?

Rae
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Old Feb 18th, 2014, 04:46 PM   #2
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What did Apple say when you called to report the problem?
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Old Feb 18th, 2014, 04:51 PM   #3
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Test with a new SIM card. If that fails, the iPhone is defective.
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Old Feb 18th, 2014, 06:51 PM   #4
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I haven't reported the issue to Apple. I went to their site to see how I could do that and got lost... I've never never had an issue like this in the 11 years I've been using Apple products, so pardon my stupidity. It just seemed quicker to ask here.

I'll see if I can get a replacement SIM card. Do I get to keep my number if I change the SIM card?

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Old Feb 18th, 2014, 10:31 PM   #5
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Make sure your 3G is enabled. My sister has on more than one occasion had the 3G seemingly turn off on its own. Since Sasktel doesn't have a compatible 2G network if 3G is turned off it will get no service.
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Old Feb 18th, 2014, 11:05 PM   #6
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Quote:
Originally Posted by Dr_AL View Post
Make sure your 3G is enabled. My sister has on more than one occasion had the 3G seemingly turn off on its own. Since Sasktel doesn't have a compatible 2G network if 3G is turned off it will get no service.
Wouldn't that only apply to data? Even if data is turned off (3G), regular cellphone service should still function. No Service means the OP can't even make an outgoing call.
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Old Feb 18th, 2014, 11:58 PM   #7
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Quote:
Originally Posted by monokitty View Post
Wouldn't that only apply to data? Even if data is turned off (3G), regular cellphone service should still function. No Service means the OP can't even make an outgoing call.

Cell service or data come over the same network. 3G, LTE or edge are needed for voice or data regardless.

I guess the 5C would have LTE as well so 3G and LTE would have to be off if settings were the issue assuming Sasktel has an LTE network.
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Old Feb 19th, 2014, 11:41 AM   #8
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Regarding the network stuff, Sasktel claims that I am in a 4G area, but when the phone is working, it says I am connected to Sasktel 3G. I'm surrounded by towers, some of which have been upgraded and others not, so I'm thinking that maybe my phone is getting too many different types of signals? Switching off LTE doesn't help.

I notice that I sometimes get about 1/2 bar without my amplifier rather than the no signal message. I think, great, the phone's working and put it in the cradle to make a call. I immediately go to 2 bars for about two seconds, drop to one bar, and then get the no service message.

The phone is working right now after being flaky all morning and all I did was plug it in even though it was 100% charged. I have to go to town anyway today (a half-day endeavour I do as little as possible), so I will see about getting a replacement SIM card or even another phone.

I'll see if plugging in the phone continues to be the solution. It's going to be bad for the battery, though.

Rae
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Old Feb 20th, 2014, 06:21 PM   #9
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I replaced the SIM card yesterday, but that didn't help me in the least.

So I contacted Apple and was really impresses by how easy that was.

The tech ran a diagnostic on the phone and he said the phone is fine. He suggested that I do factory restore of the phone in case my installation was corrupted and to not restore from a previous backup. So I did that and the phone worked fine all evening.

I got the no service thing twice today, but only for about 30 seconds at a time, a huge improvement.

Apple called me back (!) to follow up and I asked them to keep the ticket open for a few more days to see if the problem comes back.

The phone works fine in town, but like I said to Apple, I can have no trouble for hours, and then it gets flaky again. So not having trouble in town (a much stronger signal area), doesn't necessarily mean I won't have the issue at all.

Rae
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