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Old Mar 14th, 2013, 08:40 PM   #1
wdavies's Avatar
Join Date: May 2011
Posts: 57
Mail gone haywire?

Suddenly, today, my Mail program has gone crazy. It has lost several of the server details, and in particular, the incoming mail server is new greyed out with the standard "" there in the background instead of the proper server that was there earlier. I use the .Me service so it's not an obscure server in any way.

I can't get in to the incoming server box to put the correct details in - is there anybody who can help? I've tried deleting and re-creating the account and it all works well in the setup routine until the final screen with the "Create Button", at which point both the incoming and outgoing server details are blanked.

I can go in afterwards and put in the smtp details, but I can't get to the greyed out box for the incoming details.

Thanks for your help.

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Old Mar 14th, 2013, 11:16 PM   #2
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Location: Brossard, Quebec
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You cannot modify the icloud email settings.

Given that you are using Lion or ML, remove your account from and then go to settings -> icloud and check "mail". It will set it up automatically.
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Old Mar 14th, 2013, 11:33 PM   #3
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Join Date: May 2011
Posts: 57
Thanks for your help, but sorry, that doesn't seem to work.

I deleted all my email accounts and then signed in to iCloud on the System Preferences (I'm using a MBP). All goes well until I click the Email option on the Cloud screen, at which point it says "iCloud Mail couldn't be enabled from the iCloud Preference Pane".

It then tells me to open the Mail App and add the account from Mail preferences - but I'm then back to the same problem that it won'r add the incoming server when I press the create button

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Old Mar 15th, 2013, 12:22 AM   #4
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Apple - Support - System Status

Email setup was down today for a few hours. Cold easily still be an issue for some users.
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Old Mar 15th, 2013, 11:40 AM   #5
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Join Date: May 2011
Posts: 57
Thanks for your suggestions, guys. I sorted it out with Apple Support this morning.

If you find that iCloud can't set up your email accounts - you'll know because it will create the account but will not include server addresses so it won't get mail.

The fix is:

1.Open Keychain and look on the Kind column for MobileMe Password - delete it.

2. Then Keychain Access - First Aid and repair the Keychain.

3. Reboot

4. Go to System Preferences, click on the iCloud button and then click on the mail tab - it will set mail up.

Saves hours of frustrating messing about.

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