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Old Apr 30th, 2005, 10:47 AM   #1
 
Join Date: Dec 2004
Posts: 1,205
Lightbulb "suggestions for steve" forum?

hi,

don't know if this would fly...

i was pointed by one of my company's customers to the burgman usa forum (suzuki scooter). they have a bunch of members and lively conversation.

one of the forums that caught my eye (and there are a million forums over there, fwiw) was the "feedback for suzuki" forum. it's not meant to be conversational; just outright suggestions/complaints meant for suzuki people who may "lurk" on the board without signing in. as in here, you can all see that at any given time the number of guests on the board usually outnumbers the number of registered members...

aspects of the burgman usa forum that could translate to the the ehmac "suggestion" forum:
  • sticky at the top announcing the purpose of the forum
  • only registered users may post (but all may view)
  • posts should be feedback and should be restricted to products and the company
  • "conversational" (i.e. debating or derailing) will be deleted by mods: no exceptions

this leads to a "clutter-free" forum that anyone "lurking" should be able to stop in and read and get a feel for what we as customers (and fans) are after, either from existing products/services or in new products/services.

in a nutshell:
"hey steve, i'd really like to see an apple-branded cellphone..."; or "hey apple, why don't you open a store in vancouver..."; or even "to apple: the new g4 powerbook is lame. you really need to..."; etc.

and other comments in the thread should be restricted to support for that idea or slight variations on the theme.

does that make any sense? anyway, that's my idea
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