Honda service in Fredericton....... - ehMac.ca
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Old Apr 3rd, 2007, 03:39 PM   #1
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Honda service in Fredericton.......

The Honda dealer (Sutherland, I think) in Fredericton has just violated trust with my daughter by offering an outrageous estimate of required work. I need to find a reliable, female friendly repair shop that is good with Honda. Suggestions please...
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Old Apr 3rd, 2007, 06:24 PM   #2
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I would take it into anoth Honda dealership and get their estimate; then contact Honda Canada. Then again, this is dealership. They are trained to submit any repairs that are neccessary to bring to vehicle back to it's original state. Much like crappy tire. Then again, they could have tried to take advantage of her...
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Old Apr 3rd, 2007, 06:27 PM   #3
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Put it this way - without any history they suggested a cam belt replacement. Replacement interval according to Honda is 100,000km. It was done less than 20,000 km ago. They are beyond my trust and the nearest dealer (tmk) is Saint John.
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Old Apr 3rd, 2007, 06:41 PM   #4
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I know what you mean about "female friendly".
I took a Ford Freestyle to the Ford dealership for making a noise and was told it was the SEATBELTS. My mom also took it out, was told it was the LICENSE PLATE. It was there about three times... It made this noise since the night we bought it in February 2006. Only 18,000 kms.

My stepdad took it last month and got it fixed FINALLY. It was a strut.
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Old Apr 3rd, 2007, 07:44 PM   #5
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The way they "explained" things left my daughter very worried about safety. She took it in for a brake squeak! They found the brakes fine (winter dust, dampness). Then they went shopping for work and seeing a 'girl' they went nuts. I will be teaching at UNBSJ in a couple of weeks and will be talking to (shouting at) the manager/owner as high up the scale as I can get. I will also be making as much public noise as I can... This kind of thing really pisses me off - Honda should be above this sort of thing. I'm sure Honda Canada will be interested. What makes this even worse is that the "service writer" was female.

I still need to find a trustworthy shop in Fredericton.
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Old Apr 3rd, 2007, 08:33 PM   #6
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I would be careful if I were you. What you hear as feedback from you daughter and what is the truth are two different stories. From experience, you might be best to set those emotions aside before you jump in the lake.
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Old Apr 3rd, 2007, 08:39 PM   #7
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Quote:
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I would be careful if I were you. What you hear as feedback from you daughter and what is the truth are two different stories. From experience, you might be best to set those emotions aside before you jump in the lake.
I have full records on this car as it was my own up until very recently and I had a bunch of proactive service done before handing it over, and I have had contact with this dealer before. But I hear you and, of course, will take care before drawing the sword.
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Old Apr 3rd, 2007, 09:52 PM   #8
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one has to be wary when dealing with mechanics. there is some truth to the stereotype.
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Old Apr 3rd, 2007, 09:54 PM   #9
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But I hear you and, of course, will take care before drawing the sword.
A wise move indeed. That being said, "go get 'em"!
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Old Apr 4th, 2007, 09:34 AM   #10
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I have always had good experiences with Midas shops (either myself or my gf). I think they may be a bit more careful in protecting the brand.
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