My dislike for Telus is based strictly on extremely bad customer "service" that I experienced personally.
In the first instance, it was a problem with ADSL which turned out to be a loose wire in the building's wiring closet, but it took weeks to get them to send someone out, and doing so was a matter of dealing with one clueless obnoxious idiot after another, following long, long waits in voice mail Hell.
The second problem was much more serious - my wife's mother was taken very ill when we were in the middle of moving house - our phone connection in the new place didn't work. No amount of pleading or begging would move the necessary repairs ahead by even an hour. Finally, my wife's mother passed away in hospital with us still lacking phone service - fortunately someone at the hospital persevered and got in touch with us through our building manager. Then, days later, in fixing the phone, they screwed up our ADSL connection, which had been working up until then. My reaction was to call Shaw for cable internet.
No, I don't like Telus. They were OK when they were AGT (Alberta Government Telephones), but nowadays they are just another rapacious big business with all sorts of cute animals in their ads, but no soul, execrable customer service, and awful labour relations. A plague on them and all their works.
Time flies like an arrow. Fruit flies like a ripe banana.
You'll notice that all the TM lovers on this thread are in the East, and all the haters in the West.
Not necessarily. I live outside the GTA and as far as I'm concerned, Telus blows. They offer a stunning array of mediocre handsets, they cripple the Bluetooth functionality on the handsets that "support" Bluetooth, and their network is terrible; dropped calls, calls that go right to voicemail even though your phone is turned on and receiving good signal, etc.
And this business about having to pay $20 per month for each remaining month in your contract is somewhat misleading as well. I couldn't wait to ditch Telus but had eight months left in my contract. I figured I'd tough it out until I had a coupe of months left and then eat the $40. Well, they managed to **** me off totally with five months left so I decided to pay them their $100 pound of flesh just to be rid of them. Good thing I did too. After cancelling I read the contract again and it stated that early cancellations were subject to a $20/mth charge for each remaining month of the contract or a flat fee of $100, whichever is greater. So If I would have waited it still would've cost me $100. Typical corporate bastards.
I'm so glad to see the tail end of them. They actually made me appreciate Rogers Wireless. Well, almost. The customer service at Rogers has improved but it's still got a long way to go. But at least it's not Telus.
All these service providers are vultures, it's just a matter of finding the one which will screw you over the least. It's that whole negative-optioning sort of thing.
And it's really getting harder and harder to get a phone that just works as a phone. These new phones let you access the Internet, keep track of appointments, play games and MP3s; the only thing they don't seem to let you do is make and receive phone calls. I guess that's progress for you.
Gerbill, TELUS and TELUS Mobility may be the same company, but operationally they are separate. The Mobility side is primarily run out of Ontario from what was Clearnet--a lot of the TM executives came out of Clearnet. The chain of command is separate... I believe the call centres are different, corporate offices are different, etc.
Only the CEO of Mobility has any defined role at TELUS, which is simply head of Mobility.
Could be another part of why you get more TM haters out west. Here, they can only screw us over on wireless. There, you have wireless, phone, internet...
Though I agree with you, Jerry: "All these service providers are vultures, it's just a matter of finding the one which will screw you over the least. It's that whole negative-optioning sort of thing."
I have been with Telus and AGT before them since 1980. We have three cell phones, high speed ADSL and two land lines plus fax. Not once have I ever had a problem. Once when a cell phone crapped out at 15 months (warranty was 12 months) they gave me a rebuilt model of the same phone which worked well until I got a new cell last year.
I have no bad experiences and when I needed one service call because my ADSL seemed slow, they arrived two days after my call as promised and rewired my house at no charge to repair the problem.
I nice lady named Crystal from LRT department at Telus took care of everything that had not been done. She has been the most helpful. Everything done. My transfer fee waived as long as I get the phone to them (she said I dont need the box where as the first guy was insisting I need the box. She said the box is nice but not a must have). Anyway she was great. I think she felt my pain
Gerbill, TELUS and TELUS Mobility may be the same company, but operationally they are separate.
I know that - in fact we got a Telus cell phone (pay as you go) during the crisis around my mother-in-law's death because it was the least difficult option to be back in touch with the world.
I have no complaints about the service from Telus Mobility, but I still despise the whole company. They have just come out of a long lockout where they tried (unsuccessfully) to destroy their union - another black mark in my books, as I'm firmly pro-labour.
Time flies like an arrow. Fruit flies like a ripe banana.
I personally have had no problems with Telus Mobility. I started out as a ClearNet user. Someone mentioned about getting a gift certificate in the mail as a thank-you. Over the past 8 years I've been with them, I've received several gifts in the mail. An ear piece by Jabbra one year, this year $25.00 Amazon Gift Certificate plus $15.00 Gift Certificate off of Toys R US.
With regards to service...never really have had any problems. I tend to change phones every year to two years max. I usually just call up the call centre and tell them what I want to pay (I don't try to screw them, but I don't like paying fees). I've got them to wave all activation fees, get them to include car chargers, ear pieces, and belt holders (as you usually need new ones each phone.)
Service is sometimes frustrating, but I've seen users on Rogers and Bell with similar situations...just depends on who has the most towers in an area.
Couple years ago, I actually had really poor reception around my home. I called, and they actually dispatched an engineer to my area and within a week informed me that they were doing upgrades to improve my area. Within a month or so, I had an extra two bars signal. Now I'm not suggesting I was the sole person causing that, but it appeared to me that they were interested in customer feedback.