I just wanted to know if anyone else has had a terrible time with the Primus Customer "Care" representatives and Tech "support"? At first it seemed like a good idea to sign on with them, i even bought into their talk broadband. Since then the problems have been mounting. First, they diconnected our homeline by accident for a month. Then there's this whole issue of voice mail which hasn't been implemented for two months, even though we requested it from the get go. Then there's the problem of the lying CSRs who said that it was done, then on subsequent calls said that it'd be done in a couple of hours, then a couple of days, then a week. Each time I called it was like they were moving the priority lower and lower, even thought they said they'd up the priority. This nightmare has been going on for moonths now. DON'T SIGN ON WITH PRIMUS FOR ANYTHING, not broadband, not talk broadband, not homephone, or anything else they offer unless you enjoy 40 minute waits on the phone to speak to someone who is utterly powerless to do anything and who'll give you a line of BS just to get you off the line. There, I've said it. Comments? Stories? Post away.
My parents and sister had issue with them recently. There are 2 phone lines in the house, 1 in my Dad's name and one in my sisters. My Mom(who didn't have authority over either account), phoned and got my parents phone switched to Primus for long distance. So Primus switched over their account, and my sisters. My sister never specified they should do this and was still a Bell customer. So a month passes and they get duplicate bills. One from Bell, one from Primus. Apparently you have to do the legwork to cancel Bell service, which sounds like a load of crap. So my sister refused to pay Primus, as she wasn't even a customer, then to remove her from the account, had to get my mom to phone to change it, even though she had no authority over that phone line. it was just rediculous.
hmmm... not sure what this has to do with "Anything Mac & iPod", but anyway...
I get my DSL service from Magma, which is a Primus company now (though it used to be an independant Ottawa ISP and seems to have retained some independance from the mothership since the takeover), and I must say that I'm completely satisfied with their service. It's reliable, customer service has been fast and polite, and the telephone tech support has been great (hardly any waiting, I might add).
While researching Voice over IP service, I considered Primus, but the overwhelmingly opinions about their service was that it falls far short of expectations. That's a third-party opinion, but hey it's free advice.
I as well have been using magma for a long time. Dial-up and now HS. I've been with them since before primus bought them and haven't noticed any difference in the top quality service.
That being said, I've heard nothing but bad news from primus so I wouldn't sign up with any other of there services. I only hope this doesn't trickles into Magma.
That's one of my worries too, but so far so good. Whenever I talk to one of their tech staff, I make a point of telling them that I stay with Magma for the great service. Don't know if that'll make a difference if Primus decides to cut the support staff for some short term gains, but I figure it can't hurt.
This topic probably belongs in the "Everything else" board.
I had Primus as my main long distance provider when I lived in NFLD. Absolutely no problems then.
I moved to ON last year. I have Primus VOIP, and no other phone service. So far it has worked out relatively well for me. However, the customer service is abyssmal. I can remember, at the beginning, I needed to call in a few times (from a cell phone that fortunately had unlimited after hours minutes), and had to wait 45min or more to speak to a live human (maybe all Primus employees are dead??).
For later problems related to billing, I resorted to e-mail - which was answered in 2-4 days. It took a further 1 month to actually sort the problem out!
So, all in all, Primus has gone downhill. At this time I would advise people to stay away from Primus.
I totally agree, Primus sucks the bag -big time. When I signed up with them for long distance, they assured me they would inform the company I was then using that I'd switched to Primus. They did no such thing, and I ended up being double-billed for months.
Whenever I called customer service to complain they said they'd fix the problem, but instead I think they just hung up the phone and went back to reading their damned Harlequin romance novel. Avoid them at all costs (unless of course you're a masochist, in which case I'd highly recommend them).
I've seen it all, and I've done it all. I just can't remember any of it.
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