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Old Sep 28th, 2005, 06:01 PM   #11
 
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What do you peple mean, Primus is an excelent company

Wait times are 20+++++ minutes.
They are consistent, I'll give them that...
Consistent in a sense that their service is constantly getting worse. Bravo Primus.

Let me tell you about my latest conversation with primus.

I've been waiting for a mail box for month and a half.
So finally I get the damn mail box (after numerous 20+ minute "on hold" calls)
... and they give me a wrong password... so I have to spend another 20+ minutes to get the actual password... ( really depends who you talk to, since everybody has a different information, go figure...)
Anyway, I call them back to get the right password, and ask them one
more question about constant, time of day independent, 20++++ minute wait
The Question:
"Does primus have only 3 people answering the calls, or the service is so bad people are calling to complain all the time"

Simple question, right.

By the time I got to
"Does primus have only 3 people answering the calls..."
I heard CLICK. They dropped the call. That pretty much answered the rest of my question :p

At this point I am not pissed off any more, I am laughing .

...and I call them again, and again I am on hold for 20++++ minutes.
I ask the operator to get the manager because I need to talk to him about
customer service and primus service in general.
Operator puts me on hold to transfer the call...
Couple of minutes latter , to my surprise, the same operator picks up an tells me:
"The manager is on the phone but he can call you in 3 business days"

Well, thatís where I hang up ... and called Bell. Bell gave me roughly the same deal (about 10% more $$$). I'll be off primus in a week.

If anybody is browsing these posts
to find out about primus:

STAY AWAY FROM PRIMUS

you'll do yourself a favor.

V
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Old Sep 28th, 2005, 06:23 PM   #12
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i switched

i switched to Primus a while ago because it was going to save us about 20 dollars a month. We moved into a character, older building and primus wanted to send someone over to "look at our wires". I said "sure" and asked when they'd send them and my answer was between 9 and 5 on a certain day. I work just down the block and so I asked if they could call me first, as I can't stay home all day to wait for them and unfortuantely they couldn't. Because our building is old we don't have a buzzer system, you either call first or knock on the window. Long story short, they sent a guy, who they couldn't contact directly, to our building about 3 times. Anyways, they said they were going to cut off our service, even though we pay our bill early every month, every time and finally just forgot about it. And they over charged us 60 bucks for a period of time when they cut off our old phone and took their sweet ass time starting up our primus service. (that was about 3 weeds sans phone). But, at least they don't phone me twice a day anymore. I don't like them and would gladly switch, any suggestions?
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Old Sep 29th, 2005, 10:29 AM   #13
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Good: ordered a land line from Primus and everything works fine so far. They charge $30/month for services that were costing roughly $50 from Bell.

Bad: when the switch happened, it knocked out my Sympatico DSL, which it wasn't supposed to, launching a 13-day saga in which Primus committed some errors, specifically in failing to communicate the circuit number for the new line to Bell, and then in taking about 48 hours to communicate the circuit number to me so that I could communicate it to Bell.

The rest of the saga involves customer service and tech support failures on Bell's part, though it did end with good work by senior people there...definitely not front-line staff, who were extraordinarily unhelpful.

Conclusion: I may well stick with Sympatico (undecided), and will definitely not be ordering DSL service from Primus: one or two tastes of the long hold times and general cluelessness were warning enough. I expect to keep the landline, since that shouldn't cause many support issues over the long run. Knock wood.

In fairness I did encounter some clueful and helpful people on the phone at Primus, once I pierced the phone system to reach some real techies. But it was too much hassle to reach them...
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Old Sep 30th, 2005, 04:33 AM   #14
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Well, it's me talking about Primus again...

refer to this thread about the nightmeres i've had with them http://www.ehmac.ca/showthread.php?t=31751

On top of that, FOR THE PEOPLE WHO ARE SWITCHING TO ANOTHER COMPANY FROM PRIMUS. BECAREFUL. A few years back when we lived in Winnipeg, we used Primus. When we moved to Ontario and discontinued our home telephone number. They continued to charge us for our home phone number for almost 7 months, when my father finally notices on his bill (my father is not a moron, but i'm not quite sure how he didn't notice, i'll ask him about that when i have a chance).

So make sure you call them SEVERAL times to make sure all of your services from Primus are 100% disconnected, or else you have to call them back several months later when you discover they are still charging you on your credit card.
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Old Oct 9th, 2005, 01:54 PM   #15
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I just dropped Primus DSL, personally I had little need to call their Care line but the one time I did it took me 4 months to solve a problem and Primus had no hand in solving the problem.

The problems I had was the new spam filters having way to many false positives, and the virus filters snagging too many messages.
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Old Oct 9th, 2005, 02:27 PM   #16
 
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I got Primus VOIP (Talk Broadband) three months ago, no problems. The service worked great from day one. I had a question about a bill once, and got through to customer service in a few minutes. If you don't want to wait, you can email them. I needed my voicemail password reset, and they did it a day after I emailed.
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Old Oct 9th, 2005, 02:33 PM   #17
 
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Oh yeah, and I pay $34 including taxes per month for unlimited calling in North America, with every phone feature (call waiting, answer, display etc.) imaginable. I don't have any relation with the company, but I am happy with their service, and especially their price. If you don't like it, why don't you stick with Bell, pay them $85 per month, and see what their customer service is like.
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Old Oct 9th, 2005, 08:44 PM   #18
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Have been using Primus VOIP for a full 12 months now. Besides the few teething problems in the begining, I have no complaints. This is the only phone I have, which runs through Rogers extreme service.

I pay around $16/month, which includes the most basic service and rental of the VOIP router. Can't argue with that price! If I decided to buy the router ($99), I could save another $4-5 per month. Combine that with excellent long distance rates (to overseas countries), and I am saving a bucketload of money. I would never switch back to analog lines!!
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Old Oct 10th, 2005, 02:22 PM   #19
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I've stayed clear of telecommunications companies altogether, include Telus, Bell, and Primus. I've had bad experience with Telus and Primus and don't expect any better from Bell. I get awesome digital TV and internet service from Shaw who's customer service is second to none besides the sometimes 30 minute wait, the friendly representatives more than make up for that. I get home phone service from Vonage VOIP, awesome stuff. Cell phone service from Rogers, if they responded to my calls any quicker they'd be calling me before I needed to call them.
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Old Oct 20th, 2005, 02:23 AM   #20
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Quote:
Originally Posted by gklotz
Oh yeah, and I pay $34 including taxes per month for unlimited calling in North America, with every phone feature (call waiting, answer, display etc.) imaginable. I don't have any relation with the company, but I am happy with their service, and especially their price. If you don't like it, why don't you stick with Bell, pay them $85 per month, and see what their customer service is like.
I'm getting the impression that you are directing that question at me. I could be wrong, but just in case, here's my reply...

I would love to go with Bell, the problem is that we thought we wanted to give primus a shot since their service is cheap.

It's true, their service is CHEAP. There's so much hassle and fees that were UNEXPECTED. If we knew we would have stuck with Bell.
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