Primus customer service is terrible. I have been with them for a few years. I put up with their 400 dollar billing error. "but that's ok sir, we applied it as a credit to your account and then deducted from that amount every month". Yeah they did, but they first stole 400 bucks, then didnt provide me with a single bill as to what they were deducting.
Now they want to charge me with a cancellation fee because I cancelled without giving them 30 days notice. I asked to speak to a manager, "Sure sir, please wait a moment" .... click ... Dialtone ..
They have the WORST customer service I have EVER dealt with.
The best talk broadband company I have dealt with is voipgo (Voipgo | Down to Earth VOIP Service.
) Right now because I paid upfront, they are giving me the service for 12 dollars a month.