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Old Sep 9th, 2019, 01:45 PM   #1
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Doing our part to keep the economy moving

It used to be a person could go to Sears and buy an appliance with some reasonable expectations that they would provided service for a decade or two.

Not so anymore.

Our Samsung washer which is 2 years and 9 months old has always had problems in the spin cycle. We kept redistributing the load of clothes and kept going. Most recently it shakes so violently that it will not complete the spin cycle.

We had problems finding a service person to come and check it over. Samsung has NO repair people on the Island, no authorized and trained technicians can be found on Vancouver Island. The house had a complete suite of Samsung alliances in it when we bought it. Neither of us were enthusiastic about the appliances but failed to say or demand replacements.

The independent technician came and told us the "shocks" were toast, the drum was damaged and the motor might be screwed too. He estimated the cost to repair it was going to be $825 including his service call to do the work.

I said %$#*&^.

He then told us these models of Samsung washer are very prone to breaking down and he would not advise a repair.

I said %$#*&^ again.

Our options are to buy a used washing machine or even a new one. Turns out new washers are $949 to $989 at the big box stores. Funny how the machines are all the same price from store to store?

Next question is do we replace a 3 year old dryer that is also not considered very reliable or take our chances?

We decided to scrap the washer, try to sell the dryer (or at worst donate it to the local Habitat for Humanities repurpose store) and buy new.

What the hell … keep the economy moving.
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Old Sep 9th, 2019, 02:00 PM   #2
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I've reached the point where I now check YouTube to see if I can repair it. What can I lose if it's already broken? Buy parts on Amazon or through a few local parts services. My current dryer (which I have repaired in the past) is reaching the point where the electronic controls are getting wobbly. The cost of that electronic board is more than the cost of a used dryer, so I will jump into another used one from a major brand, but one made of solid metal. I never pay more than $100 for a used washer or dryer and the shortest time they've lasted is six years.
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Old Sep 9th, 2019, 02:53 PM   #3
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We considered that option but after hearing and also reading on line that particular model of Samsung are prone to failing we decided to give up on Samsung and buy new. We looked at some used .... nothing worth spending even a couple of hundred.
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Old Sep 9th, 2019, 05:31 PM   #4
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In Toronto, there's plenty to choose from on the used market, but I understand that pickin's may be slim in a smaller community. I would defiitely pick a new appliance with a metal body over the plastic varieties.
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Old Sep 10th, 2019, 07:58 AM   #5
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I had a guy working at Lowe’s a few year back praise LG for appliances, apparently LG uses premium parts in all models unlike other brands who cheated out on parts for base models.
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Old Sep 10th, 2019, 09:19 AM   #6
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Back in 1977, we bought a 'new style' thin wall Viking 23 cu. ft. freezer from an Eatons store in Kenora, ON. We moved that freezer from Kenora to Grande Prairie to Fort McMurray to here in St. Albert where it now sits in our basement full to the top. It has never given us a single issue over the past 42 years. Still works perfectly. My consumption meter tells me it uses about 70 cents worth of electricity per day. Built to last.

Similarly my parents gave us their Fridgedaire refrigerator they purchased in 1956 when we got married in 1965. When we moved out of Fort McMurray in 1988, I gave it to my neighbour to use as a beer fridge in his garage. It is still keeping his beer cold to this day. He did have to build a makeshift door handle for it about 10 years ago due to no parts being available. Built to last.
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Old Sep 10th, 2019, 09:41 AM   #7
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You can easily identify the appliances you should NOT buy. They are prominently marked "Samsung". That clearly identifies the item as cheap flashy trash that is built to fail.

In fact this applies not just to appliances but anything with the Samsung name. Just don't buy it!

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Old Sep 10th, 2019, 10:03 AM   #8
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While I concur with your Samsung appliance notes, the exception are their TVs. I own four Samsung TVs, one four years old, the newest, and over a decade for the other three that all work perfectly with outstanding picture quality with thousands of hours on them.
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Old Sep 10th, 2019, 10:36 AM   #9
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Will be in the market for a washer and dryer in the near future, so your posting is more than appreciated.

Talking to others, some of the newer super energy/water efficient top-loading washers do such a poor job that it takes several additional rinse cycles to get the detergent out of their clothes.
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Old Sep 10th, 2019, 05:56 PM   #10
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We did some research and after talking to the service technician decided to buy an LG laundry pair.

We didn't choose the cheapest one nor the most expensive ether. It seems the more useless feature added to the machine the more the price goes up. For example, You can have the machines alert you on your phone when it's finished or needs some attention. Shake your head ... FOOL!

We could buy at Lowes, Best Buy, Home Depot and the Brick. Home Depot gave us the same price as the lowest competitor, waved the delivery and take-away cost and gave us an extended warrantee for $69 per machine. I also checked two independent stores but they couldn't come close to the big box stores. If they had, i'd rather buy locally. The extended warrantee is for years 2-5 and at the end of the warrantee LG will send a technician to check the machine and will fix anything up to an including a replacement.

The rest of our Samsung appliances seems to be OK. My wife likes the range. The refrigerator is good and dishwasher is almost silent. The microwave is OK but the attached range vent hood is useless. We too have a Samsung TV that performs flawlessly.

I was able to sell the old Samsung dryer for $450. I'm happy with that.

eMacMan ... That's interesting about the top load machines. In my research there was a note about a recall for top load machines because they failed to clean properly.
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